AK
Ashutosh KBus was delayed more than 2 hours. It started more than 1 hour late from starting point.
Penang — Kuala Lumpur, Autobus VIP, Billion Stars Express, 19 wrz 2026
GA
Grace APoor organization and massive delays—book with caution.
The overall experience was confusing and frustrating from start to finish. We checked in at the designated desk, only to be boarded onto a shuttle bus and dropped off at a main bus terminal with zero explanation.
Important tip for Easybook ticket holders: You must download the app and "check in" using your booking code before passing through—a detail hidden in the fine print on the PDF ticket that nearly caused us to miss our bus.
While seat assignments were honored, the journey itself was a nightmare. A scheduled 5.5-hour trip turned into an 8.5-hour ordeal with no severe traffic to justify the 3-hour delay. To make matters worse, there were no stop announcements, causing us to miss our drop-off in KL.
If you have to use this service, book a morning bus to cushion against extreme delays and ensure you aren't stranded late at night.
Penang — Kuala Lumpur, Autobus VIP, Billion Stars Express, 19 wrz 2026
AL
Alexander LBus departuted without me because the shuttle from Geirgetown was way to late. I had to wait 90min on the terminal to take the next bus. Just a waist of time because the people on the desk werent abme to organize a Shuttle.
Penang — Kuala Lumpur, Autobus VIP, Billion Stars Express, 23 sie 2026
EE
Elbadawi Ethis indian madam was on bus office in penang was deal with ys with very rude
Penang — Kuala Lumpur, Autobus VIP, Billion Stars Express, 18 sie 2026
RT
Rianna TThe bus stopped at Butterworth for a while - I did not realise it was taking that route so it would've been easier for me to get on there.
Penang — Kuala Lumpur, Autobus Express, KKKL Express, 13 sie 2026
H
Hannah despite all the negative reviews, the bus was great and dropped me off earlier
Penang — Kuala Lumpur, Autobus VIP, Billion Stars Express, 21 cze 2026
EF
Euan FTimings on the trip were 12:25pm - 5:12pm we didn’t get there till about 7:20pm didn’t get to eat anything and lost a day due to the travel! Needs to be more specific with breaks etc
Penang — Kuala Lumpur, Autobus VIP, Billion Stars Express, 19 cze 2026
H
Hugh If you want customer service then this probably isn’t for you. If you want someone that will get you to where you want to go, then this will do.
Arrived 3 hours later than stated on original booking.
However with no real lateness, that must be how long it takes.
Coach was comfortable and managed to sleep.
Penang — Kuala Lumpur, Autobus VIP, Billion Stars Express, 26 maj 2026
O
Oliver VERY unprofessional. Starting with the reception, the woman was super annoyed at every question, while giving each passenger different directives (check in, no check in, super confusing), she didn't give us information on the whole procss either, you had to figure it out for yourself, and very overcomplicated. We had to download a different App MIDWAY to keep checking in, which wasn't functional either. Completely ridiculous. Also, the driver was super unprofessional, screaming into his phone all way long, singing terribly, smoking under the smoking prohibited sign... playing on his phone, stearing with his elbows, very terrifying ... NEVER choose this when you have ANY other options
Penang — Kuala Lumpur, Autobus VIP, Billion Stars Express, 17 maj 2026
EC
Ella CThe bus itself was good, very comfy. However, the bus driver was unclear about where we were stopping, I know he cannot help the traffic but we arrived a lot later than usual and were dropped far from the location it stated on 12go. It would have been nice to have been told that we were no longer stopping at the planned stop, as we then had to get a 40 minute taxi quite late at night.
Penang — Kuala Lumpur, Autobus VIP, Billion Stars Express, 16 maj 2026
