FR
Frieder RDriver stopped, didn't let us out, switched off the aircondition.
A little boy needed a toilet, but was not allowed to go put, allthough the Bus stopped 3times for at least 5 minutes.
We stopped at a Bremer, now one came in, no one got out, no one could go out, but the driver smoked a cigarette.
We arrived 2,5h after schedule, alldough we startet half an hour early.
Hội An — Phong Nha, Autobus VIP 22, An Phu Hoi An Travel, 30 sie 2026
JM
Jenna MThe meeting point in hoi an was clean and perfect. There was a supermarket a 3 minute walk away and the manager was friendly. The bus driver drove really well and there where a good amount of breaks. My sister even left her passport, the idiot, and the bus driver ran to us to give her it.
Hội An — Phong Nha, Autobus Lower Single Cabin, HK Buslines, 25 sie 2026
AS
Alexandra SThe transport service was excellent. The bus was modern and very spacious, and the staff provided us with water and snacks. The bed was also surprisingly spacious and comfortable. I can absolutely recommend this service!
Hội An — Phong Nha, Autobus VIP 22 Sleeper, TP Booking (TP Booking), 18 sie 2026
SA
Sakir AThe trip went well. I only had a problem with the wifi. Overall, it was good. The support team was helpful. Thank you.
Hội An — Phong Nha, Autobus Single Cabin, Duy Khanh Transport (Công ty cổ phần thương mại và dịch vụ vận tải duy khánh), 15 sie 2026
M
Maike I think companies usually receive a lot of complaints, but I would like to give some praise.
The whole experience was excellent. The communication was clear and professional, the driver was friendly and reliable, and everything went smoothly from start to finish.
Overall, everything was perfect. Thank you very much!
Hội An — Phong Nha, Autobus Single Cabin, Duy Khanh Transport (Công ty cổ phần thương mại và dịch vụ vận tải duy khánh), 3 sie 2026
S
Samuel Guy in the office was rude and dismissive, then the bus arrived and the guy putting our bags on was also rude and lobbed them in like our bags had insulted his family, then took off half hour late. The lying down cabins are relatively comfy, one stained and questionable 'drips' stuck to the leather - clearly not cleaned between journeys - and not adjustable at all. Driver was the worst of all, super rude, even physically pushing me back when we tried to get off for a wee (we were inexplicably stopped for 20 minutes anyway with no notice, no one got on or off and there was a cafe immediately next to us). Got told we'd stop in 20 mins, then stopped again, most of us tried ask to go to the toilet as there's none on the bus and we're 4-4.5 hrs in at this point. (I want to note that these two stops were to pick up 'personal' packages to deliver, not passengers). Told again no, quite aggressively, and had to wait 5 minutes just for him to pull into a stop basically the same as the other two. That was the only stop for the whole 7.5 hr journey. There isn't much upon which to base a recommendation for this company, aside from having a cabin on your own. By the end this didnt really outweigh the rest of the experience.
Hội An — Phong Nha, Autobus Single Cabin, Duy Khanh Transport (Công ty cổ phần thương mại và dịch vụ vận tải duy khánh), 23 lip 2026
CB
Carla BWe booked the bus the night before and received the tickets straight away (for 2 people). We then woke up to emails and Whatsapp messages the next morning saying that the bus was actually full and we could be rebooked to one an hour later or receive a full refund. We went for the first option. The communication with HK Buslines was super easy via Whatsapp.
The bus departed on time, and was very clean, spacious and comfortable. We stopped once for dinner + toilet and arrived ~45 minutes after schedule at our destination. Overall very content.
Hội An — Phong Nha, Autobus Górna kabina jednoosobowa, HK Buslines, 11 lip 2026
AG
Adam GHi, I can comper to other company, please see what was not good experience: we first get the back top cabine no option to book a cabin - you can really feel the bumping road, one backrest was partially broken, no room for personal staffing, the sleeping arrangements based on hot-bedding - you get the blanket that someone else was use, no advance notice for restroom stop . The bus was very quiet we shift to the middle and it was good, the driver and assistant were perfect they stopped every time when we asked for restroom
Hội An — Phong Nha, Autobus Cabin 24, Hoang Minh Limousine, 29 cze 2026
MC
Micah CBus was two hours late
Hội An — Phong Nha, Autobus Single Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), 25 cze 2026
SC
Sean CThe bus was late collecting us in the first place which was a bad sign. Then it proceeded to stop at random different locations multiple times throughout the evening for no reason. There was no communication to us about why we kept stopping or what was going on or even when we were allowed to get out and use the bathroom. The bus driver then drove past our stop for 15 minutes just to turn around and then drive back 15 minutes later. We ended up being over 3 hours late turning a 6 hour journey into a 9.5 hour journey. We also didn’t even get dropped at our right location and had to walk to the final bus stop. The beds were comfy but that was the only good thing.
Hội An — Phong Nha, Autobus VIP 22, An Phu Hoi An Travel, 13 cze 2026
