JM
Justin MDidn't expect to change vehicles 2 times as this was not stated on the ticket. First driver was a bit late and it was just a car not a bus, he did call upon his arrival to pick us up. 2nd vehicle was a larger can which was more aligned to what was advertised, massage chairs, charging ports and recliners. The last vehicle was a much older van. Can be a little confusing as a foreigner not knowing if you're getting in the right vehicle but the drivers did have a piece of paper with our names. Arrival time was later than stated on ticket due to the multiple stops and breaks taken between vehicle changes.
Customer service was fast to respond when I was wanting clarification on pickup times.
Hanoi — Tam Coc, Autobus Standard, Cat Ba Go Easy Limousine, 23 paź 2026
FF
Fadi FIt is not a limosine if the wwholebus isle is filled with laugage
Hanoi — Tam Coc, Autobus Limousine 11, Duy Khang Limousine (Duy Khang Limousine), 22 paź 2026
O
Orlagh Terrible experience. Driver could not find us and when he did it was a car which we weren't expecting and he tried to cram 4 of us in 3 seats. Felt unsafe and didn't know what was happening. Got into the van after 30mins and that was fine
Hanoi — Tam Coc, Autobus Limousine, Cat Ba Discovery, 21 paź 2026
SS
Stjepan SDriver was driving like crazy, you could feel every hole, every bump, few times we even were seconds from crash. Also organization wise it was terrible because they are not driving to the exact location of drop off, we had to switch vehicle while we were in Hanoi without even telling us anythingy. Additionally we were going around Ninh Binh/Hanoi picking up some people and packages, hence it took us eternity to get out of city. I would not recommend them to anyone only if they were only option.
Hanoi — Tam Coc, Autobus Limousine 11, Duy Khang Limousine (Duy Khang Limousine), 17 paź 2026
KS
Kirk SVery clean. New bus.
Hanoi — Tam Coc, Autobus Limousine 10, Daiichi Travel, 16 paź 2026
JW
John WThe leg of the journey from Hanoi to Hoa Lu was fine. The attitude of the young driver that took us from Hoa Lu to Trang An was terrible, he was a bad driver and was unhelpful. I am 65 years old and I had to load and unload our luggage myself while he stood there in a sullen mood. His behaviour is in contrast to what we have experienced with 12go in the past.
Hanoi — Tam Coc, Autobus Limousine 11, Duy Khang Limousine (Duy Khang Limousine), 15 paź 2026
FY
Flo YPickup was late and the driver did not drop me off at my hotel, claiming that cars could not go down the road where the hotel was located. That claim turned out to be false.
Hanoi — Tam Coc, Autobus Limousine, Cat Ba Discovery, 11 paź 2026
MS
Mackenzie Sa little unorganized at first with the bus coming early and having to rush to meet it but it all turned out fine and i got to my destination!
Hanoi — Tam Coc, Autobus Limousine, Cat Ba Discovery, 11 paź 2026
AV
Anthony VAwesome company.. very quick to respond, great customer service. Very friendly. Limousine was very clean and comfortable.
Hanoi — Tam Coc, Autobus Limousine, Cat Ba Discovery, 9 paź 2026
MR
Marie RWe booked the vip limousine and had to sit the 2 hour drive in the front with the driver. This was not what we booked and we had not much room.
Hanoi — Tam Coc, Autobus Limousine, Cat Ba Discovery, 5 paź 2026
