JD
Justine DWithout a doubt, this was the WORST journey of our lives.
Issue No. 1: The bus from Hanoi to Dien Bien
First of all, the bus did not look anything like the photos advertised on the app at the time of booking. The bus was old and uncomfortable, and none of the power sockets worked.
Furthermore, the driver was driving extremely dangerously and at high speed, overtaking trucks and buses on bends. This was the first time we had ever felt genuinely frightened and unsafe during an overnight bus journey.
Issue No. 2: The van from Dien Bien to an unknown location
First of all, there were serious safety concerns on board. The driver was on his phone, making video calls throughout the entire journey. On top of that, there were no seat belts, and the van was overcrowded (there were more passengers than available seats). As a result, we were constantly falling against each other whenever the van went around corners.
In addition, this was not a passenger transport vehicle but rather a delivery van. There was more merchandise than luggage inside the vehicle. The goods were loaded inside the van, while our luggage was placed on the roof. We made numerous stops to deliver goods to local shops (chicks, clothes, shoes, etc.).
The driver and his friends treated us terribly. They did not speak English and provided us with absolutely no information. Whenever we tried to communicate with them using Vietnamese translation apps on our phones to ask for help, they would read our messages, laugh at us and refuse to respond. They shouted at us and made fun of us.
Due to an issue at Vietnamese customs and the numerous delivery stops made by the van, we were significantly delayed and consequently missed our scheduled train to Luang Prabang.
Instead of taking us to a hotel, the driver and his friends abandoned us in the middle of the night, in complete darkness, in an unfamiliar town. We were a group of 14 tourists (including 3 children), with no internet connection, no phone signal and no money, and they simply left us there alone in the middle of the night. This is absolutely disgraceful!
After 40 minutes of arguing, we eventually managed to get a taxi to take us to a hotel.
Final outcome:
We arrived in Luang Prabang on November 8th at 9:35 AM instead of November 7th at 3:30 PM.
As a result, we lost one night’s hotel accommodation in Luang Prabang and had to pay for an additional hotel night and a meal out of our own pockets in Muang Xay.
We are therefore requesting a FULL REFUND for this journey, which was without a doubt the worst travel experience of our lives.
There was no safety, no information, no respect for passengers, and the entire journey was extremely dangerous.
This level of service is completely unacceptable. We expect a full refund and look forward to your prompt response.
Hanoi — Luang Prabang, Autobus VIP 20 + Van + Train, Sapa Discovery Travel, 9 lis 2026
LK
Leigh KThe sleeper bus was fine (big bunks but bumpy ride). The van you move to at roughly 6am for the rest of the trip was dirty and very uncomfortable, there were no seatbelts and the ac worked only sometimes. The driver was screaming a lot either on the phone or to people while we dropped off several packages. Another older staff member was being quite inappropriate with a young solo traveller in our group. We arrived to our destination 3 hours late - dont recommend
Hanoi — Luang Prabang, Autobus Royal Cabin + Van + Train, Laos Luxury Travel, 26 paź 2026
AL
Annika LThe busride was great! 10/10. The van took forever (8h, we got there 5h later). There was no effort to communicate with us via translator. At the train station they told me to buy a ticket despite already having one according to my ticket. Everything took forever and 0 communication as soon as I stepped off the bus. Never again
Hanoi — Luang Prabang, Autobus Royal Cabin + Van + Train, Laos Luxury Travel, 8 sie 2026
CF
Cheri FABSOLUTE NIGHTMARE - GROSS NEGLIGENCE &
ABANDONMENT (Booking #AASE6873)
"Laos Easy Go" is by far the worst operator we have ever experienced. After giving them over 5 hours advance notice of a flight delay and receiving written agreement for a 21:20 pickup, the driver called us while we were still deboarding the plane at 20:46 and unilaterally canceled our booking at 21:05 (15 minutes early), stranding us in Hanoi.
They forced us to pay an extra 400,000 VND fee to rebook, directly causing a 1-day visa overstay fine at the border. On the rebooked leg, they repeatedly delayed the trip by making unscheduled stops to deliver commercial cargo including 5 crates of live chicks).
Due to these cargo delays and gross mismanagement, they failed to secure our train tickets, confiscated our passports, had strangers photograph us without consent, and dumped us in a severely bug-infested motel where we couldn't even unpack or sleep.
A formal claim for full refunds and damages for Booking #AASE6873 has been submitted. Avoid this operator at all costs.
Hanoi — Luang Prabang, Autobus VIP Cabin 20 + Minivan + Train, Laos Easy Go Travel, 27 lip 2026
AL
Anto LThe ticket said I would arrive at 15.15, and I got to luang prabang at 20.15. At 15.00 we got to the train station before luang prabang. There was a train at 17.00 and they gave me a ticket for the train at 18.30 so while other people were leaving, I had to wait even longer. A disaster.
Hanoi — Luang Prabang, Autobus Royal Cabin + Van + Train, Asian Bus Travel, 6 kwi 2026
RC
Romy CThere was such a lack of information for my trip from Hanoi to Luang prabang, I had to ask for it - bus was 12 hours to Dien Bien, then change to a van and then train. What they didn't release was that the van would bring you to muang xai which took 8 hours (1 hour in traffic) and the train was another hour, but I was waiting for 2 hours because they booked me a late ticket, so by the time I got there it was 23hours later not 19 and there's no way it could ever take just 19 hours so that info is false. Sleeper was comfortable, but the transfer to the van was messy, they didn't tell me where to get off, so they then had to arrange a taxi to bring me to the van, (thankfully I had data so I could actually reach them to ask for this because the bus drivers didn't seem to know what was going on, this is the main reason for my rating - poor organisation) the van was a bit cramped and there were like 1000 wrapped T-shirts falling on us the whole time. Border crossing at Tay Trang was smooth with the van drivers help. The roads from dien Bien to Muay Xai are dreadful so the driver couldn't drive more than 40 km/hr at most the whole way. It was an experience I don't wish to do again, I think a sleeper straight would be easier.
Hanoi — Luang Prabang, Autobus Royal Cabin + Van + Train, Asian Bus Travel, 27 mar 2026
FB
F BDifficulties in understanding, hardly any stops for toilet use, very fast drive that made fear to reach the border in a healthy condition...
After the border very nice driver with good English who could be helpful. Very bad streets that made the trip very uncomfortable und long. At the train station we had to give away our knife for travel use because of security reasons.
Hanoi — Luang Prabang, Autobus VIP Cabin 20 + Minivan + Train, Laos Easy Go Travel, 4 lut 2026
RH
Ronny HEven in very demanding situations they find a solution for you.
Hanoi — Luang Prabang, Autobus VIP 20 + Van, Sapa Discovery Travel, 20 gru 2025
SM
Samuel MThe night bus is good but after We stay 8h in a very very bad car with no seat and no place and the driver stop every 5min.. Very upset
Hanoi — Luang Prabang, Autobus VIP 20 + Van + Train, Sapa Discovery Travel, 21 paź 2025
LM
Lucy MArrived at 12:30am - over 9 hours later than originally stated.
Very few bathroom breaks or opportunities to eat - I was incredibly ill from dehydration and having had little to eat by the end of the 18 hours on two different vans
Hanoi — Luang Prabang, Autobus VIP 20 + Van + Train, Sapa Discovery Travel, 11 sie 2025