We booked a transfer from Sigiriya to Kandy through 12Go Asia. The listing clearly said hotel pickup and hotel drop off, and because of that we had to enter both a pickup address and a drop off address when booking.
Quick note before anything else: the driver was great. Very friendly, drove carefully, no complaints at all about him. This review is only about how the transfer was organized, not about him.
Pickup went fine, he picked us up right on time at the address we gave. Drop off was a different story though. Instead of taking us to our hotels, all five passengers (3 independent groups) were dropped off at Kandy City Center. Everyone was confused, since we had paid specifically for a hotel to hotel transfer. That's the whole reason we booked it that way instead of just grabbing a tuk tuk ourselves.
When we called about it, we were basically told this was our fault and that they "always do it this way." That doesn't really add up though, since if drop off was never going to be at the hotel, why would they ask us to enter a specific drop off address at all?
We arrived around noon but I imagine getting left in a busy public area in the evening instead of at your hotel isn't great, especially if you're traveling alone and then have to find and pay for a tuk tuk on top of what you already paid for the transfer.
Bottom line: great driver, but the actual service didn't match what was booked, and the way they handled it afterward wasn't good either. If a proper hotel drop off matters to you, I'd double check this before booking.
Booking is smooth. In 12go website specifically said that pick up from the hotel and drop off. Then the operator said it is pick up the just Kandy Center. Driver and the agency doesnt coordinate properly. We went roaming around Siguriya for 2 hours for another passenger. Which could have avoided if 1. Pick up is arrange properly and 2. Set boundaries for passenger that is he or she doesnt show up in 15 minutes time, she or he will be left. Also the car doesnt almost have AC. The driver keeps on saying because its hot outside. Where in fact its colder outside when you put down the window.
