캔디 출발 엘라

전반적으로 훌륭한 경험. 예약 직후(기차 출발 34일 전) 예약 확인 이메일을 받았지만 티켓 확인/바우처(기차 출발 11일 전)를 받기까지 매우 오랜 시간이 걸렸습니다. 티켓 배송은 순조롭게 진행되었지만 티켓 확인 이메일에 언급된 대로 티켓 배송을 확인하는 이메일을 받지 못했습니다. 그래서 전반적으로 기차를 타는 것은 훌륭했습니다. 확인을 기다리거나 티켓이 도착하기를 바라는 약간의 신경이 곤두박질 쳤습니다. :)

Overall great experience. Immediately after booking (34 days prior train departure) we received an email with a booking confirmation, however, it took very long until we received the ticket confirmation/voucher (11 days prior train departure). The shipping of tickets went smooth, however, we never received an email confirming the shipment of the tickets as it was mentioned in the ticket confirmation email. So overall the train ride was superb, just a little bite nerve killing waiting for confirmation or hoping tickets will arrive:)

그것을 사랑! 멋진 풍경과 여행은 6시간처럼 느껴지지 않았습니다. 2등석 예약이 매진되었기 때문에 우리는 1등석에 있었습니다. 그러나 우리는 대부분의 여행을 열린 문 옆에서 보냈습니다!

Loved it! Great scenery and the journey didn’t feel like 6 hours. We were in 1st class as second class reserved had sold out, however we spent most of the journey by the open doors!

우리는 시기리아(Sigiryia)와 담불라(Dambulla)로 즐거운 여행을 했습니다. 우리 운전자는 매우 도움이 되고 친절했습니다.

We had a great trip to Sigiryia and Dambulla. Our driver was very helpful and friendly.

티켓은 약속대로 호텔에 도착했고 정말 매력적이었습니다!

Tickets arrived to the hotel as promised, worked a charm!

When a family book tickets they are assigned random seats and not together. Then police come and inquire you about the seats. No one wants to leave kids and others at random places

Fast efficient service

Very expensive way to guarantee a seat. We booked Kandy to Ella train journey on 13th April 2022 (reserving just over 1 month before), reserving for $39.34USD, for two tickets for 2nd class seated. We ticked that if these were not available that we would take an upgrade. We were emailed 1-2days later to say that there were no 2nd class tickets and asked if we would pay the extra of $5.5USD/person, which we accepted and paid We subsequently came to Sri Lanka and was told by our taxi driver (who is from Kandy), that we grossly overpaid and this was a complete ripoff. He explained that the tickets are only a fraction of the cost and that we should make a complaint about the website. When we checked the tickets on the train, we found that they only cost 2400Sri Lankan rupees which at the time of ordering (mid-March 2022), equalled 8.88USD. This seems to be a hussle that relies on foreigners paying over and above the cost of the ticket for fear of tickets not being available. This was one of the more expensive international websites to use so I would at least encourage people to shop around for cheaper prices The train journey itself was great. Slightly delayed by 20mins but otherwise well timed, regular snacks and great views. It was busy on most carriages however there were a few free seats (maybe 90% full, this was on Sri Lankan New Year’s Eve as well which I believe is normally a very busy time). I cannot comment on how full 2nd class seated was (I am presuming it was full as per 12Go’s email to us). Our driver did insist that tickets are always available on the day (although I think this is only for non-seated tickets), so it leaves me wondering if I would bother booking again in advance (with a large price markup of over 600%) to guarantee tickets or just take a chance getting tickets on the day…I would certainly at least shop around for other websites anyway

The price was clearly changed

They changed the date

Would have been excellent had another train not derailed in front of us. Had to get off carry luggage 500 metres to next station to get onward train. Only lost about an hour so very good all considered.