IC
Inès CIf I could give zero stars, I absolutely would. AVOID WHITE BUS AT ALL COSTS!
We booked a bus scheduled to depart at 7:20 AM through 12Go and arrived at the station at 6:40 AM, only to be told by the staff that our bus did not exist. The man at the counter initially insisted that the bus was scheduled for 11:00 AM, despite us showing him our confirmed booking.
After we insisted, he finally called someone and was told that the bus had supposedly had a “problem”. Frankly, it was as if our bus had never existed in the first place. We were then sent across the road to the Go Bus station, where a bus was departing at 8:30 AM. White Bus eventually paid for our journey with Go Bus, but only after we had to insist and deal with this completely avoidable situation.
Not a single apology. No proper explanation. No advance warning whatsoever. We were left to discover the problem ourselves, argue with staff, and find a solution while travelling in a foreign country.
Naturally, I cancelled our return journey with White Bus. After this experience, I would never trust this company again.
This is not just poor customer service; it is a complete failure to provide a reliable service. How can a bus company sell tickets for a departure that its own staff cannot even confirm exists?
WHITE BUS IS COMPLETELY UNRELIABLE. AVOID THIS COMPANY AND SAVE YOURSELF THE STRESS!
기자에서 후루가다까지, 버스 일반석, White Bus, 2026. 10. 10.
A
Anais Really cold in the bus and arrival 2 hours late
기자에서 후루가다까지, 버스 일반석, White Bus, 2026. 9. 7.
JR
Jose ROverall it was a good experience. The driver arrived earlier and did some stoppers to lunch and rest. Very comfortable van. Thanks for all!
기자에서 후루가다까지, 택시 VIP Van 12pax, Your Bus, 2026. 9. 1.
B
Birgit The bus was supposed to leave at 1.20 pm. We didn’t actually set off until 3.30 pm. The journey times aren’t given accurately either. That’s not very professional. Otherwise, the trip was very pleasant.
기자에서 후루가다까지, 버스 일반석, White Bus, 2026. 4. 19.
RL
Rolf LI am 1.87 Guy. My knees are still hurting.seats are vey near. I felt Like a Shrimp. Besides this everything fine.
기자에서 후루가다까지, 버스 Super Go D, Go Bus, 2026. 2. 8.
CN
Celina NThe TV during the journey was turned on extremely loud and nobody watched it and we couldn’t sleep or do anything else without hearing it and the journey was advertised as as being only 4 1/2 hours long but it took seven hours. That was the only reason we booked it so we are a little bit disappointed. The bathroom in the bus also didn’t work.
기자에서 후루가다까지, 버스 컴포트, Blue Bus, 2026. 2. 6.
F
Faramarz It was very cold inside the bus, especially on the lower level where we were seated. Despite several complaints to the bus staff, no one took any action to address the issue. I eventually spoke to the bus driver, who informed me that he unfortunately could not do anything about the situation. As a result, we had to endure the cold throughout the entire journey and were freezing. After the trip, I also caught a severe cold. Additionally, the bus was not properly cleaned, and the table in front of us was very dirty.
기자에서 후루가다까지, 버스 Elite Business M, Go Bus, 2025. 12. 4.
ML
Marie LGood service, everything's perfect, but the trip stays 7 hours, not 3 and half.
기자에서 후루가다까지, 버스 컴포트, White Bus, 2025. 11. 22.
PG
Peter Gannounced to drive 3:41. Of course this is not possible, but why is that announced ?
We took this bus since it was "the fastest". Well, it was not and it was more expensive compared to others.
기자에서 후루가다까지, 버스 컴포트, White Bus, 2025. 11. 4.
MH
Maik HLovely people at the station, everyone was so helpful, the rest in between was at a great spot! Perfect experience
기자에서 후루가다까지, 버스 컴포트, White Bus, 2025. 10. 31.
