We booked through 12go Asia as we have had good experiences when booking rail tickets. Despite the terrible typhoon and the destruction of the railway lines in Sri Lanka they provided refunds and excellent service.
The price offered was better than any taxi company in Colombo and the driver turned up on time in a spotlessly clean car.
Really delighted with the service and will now be using them for other transfers around Sri Lanka
I received a phone call asking me to come to the meeting point 30 minutes earlier, at 1:30. However, we didn’t actually depart until after 2:00. As a result, I had to wait for more than 30 minutes inside a car with the engine revving. I get motion sickness, so this was extremely uncomfortable for me.
Also, the vehicle was not a van like the one shown on the 12Go website, but a regular passenger car. There are around 100 ordinary cars parked in front of the World Trade Center, and I had to walk around searching for it for over 10 minutes. There should be a visible logo, or the driver should stand outside holding a sign or a flag.
Driver was safe and did his best given the traffic conditions. Sadly we weren't able to do any of the site seeing stops to time stuck in traffic but he ensured we all got dropped off to our relevant hotels on arrival.
Taxi did not arrive. Spent a long time trying to get hold of the company. They sent a replacement car, which arrived about 1.5 hours after the booking time.
No information on time, waiting on the street without any information past booked time was not nice. Driver took us to Spice garden without our consent - we have to strongly insist that we need to get to Kandy, not waste our time. Driver tried very hard to take us to our hotel, though it was late and dark.
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