WhatsApp communication was excellent. We booked the minibus but as we were the only people who had booked our particular service, they sent a car instead. A photo of the car and contact number for the driver was sent to me in advance. The car was comfortable and we arrived in good time.
When mini bus accidentally down, company arranged a private car to pick me up at hotel. Although I have to wait one hour, I still consider the company is responsible and willing to help.
We booked through 12go Asia as we have had good experiences when booking rail tickets. Despite the terrible typhoon and the destruction of the railway lines in Sri Lanka they provided refunds and excellent service.
The price offered was better than any taxi company in Colombo and the driver turned up on time in a spotlessly clean car.
Really delighted with the service and will now be using them for other transfers around Sri Lanka
I received a phone call asking me to come to the meeting point 30 minutes earlier, at 1:30. However, we didn’t actually depart until after 2:00. As a result, I had to wait for more than 30 minutes inside a car with the engine revving. I get motion sickness, so this was extremely uncomfortable for me.
Also, the vehicle was not a van like the one shown on the 12Go website, but a regular passenger car. There are around 100 ordinary cars parked in front of the World Trade Center, and I had to walk around searching for it for over 10 minutes. There should be a visible logo, or the driver should stand outside holding a sign or a flag.
