We had an accident during the transfer. It was not the driver's fault: one of the passenger (a lady I believe from Portugal) distracted him and caused a dangerous crash with another vehicle. Luckily no one was seriously injured but it was a very bad experience. I have not heard from the company yet despite my emails to clarify everyone's position.
The driver was great. He communicated as soon as i got on the bus and made it known all the stops he would make, for how long and where. He was patient and friendly.
チャーン島からバンコク, バン Van + Ferry, Koh Chang Club, 2026/02/27
SF
Sebastien F
Tired driver, falling asleep while driving. Driving like crazy, tailing the front cars or trucks. 7 frightening hours...
チャーン島からバンコク, バン Van + Ferry, Koh Chang Club, 2026/02/23
LT
Letisha T
It was goos but communication could be better as we had to leave the van and walk to the ferry with our bags and there was no one to explain what was happening. I would not take this ride again because we had to take the bags to the ferry by ourselves.
The driver took three hours to gather everybody, he was unorganized, his cell phone was not charged in the beginning, his charger was not up to date. During heavy traffic in Bangkok he was scrolling through his phone, fb or other private chats. Overall, it took us up to 11 hours from Koh Chang to Bangkok and it was partly the driver’s fault. The van was dirty, there were used plastic bottles in front pocket, trash from previous trip(s) not acceptable.
The driver was quite abrupt and driving very fast - not a comfortable vehicle or drive and did not feel safe at times. Have used 12go lots of times but this was the worse trip