Everything was well organized. We were picked up at the Pickup Spot with a Minivan and were brought to the larger Bus. We arrived in ninh binh and a Mini Van brought us to Trang An Boat Station. The whole drive took less than 2 hours.
seats were comfy, driver was insanely fast so flew over bumps etc, nobody at office or responding to whatsapp messages? had no idea if I was going to get picked up or not
Was fine once we got into the limo, however we were suppose to leave at 12.05 and ended up leaving at 1:30. There was no communication from anyone and instead was told to wait 10 minutes about 3 times. If there’s alternative companies I would use them instead.
The experience was just strange. We had to go to a meeting point and then got picked up to drive to another meeting point. Which is just pointless. The rest of the drive was fine. Also we booked a drive at noon but were asked to be at the meeting point at 11:20. What is the point of booking a time if nobody is gonna care.
The CEO wrote me insufficient information about the fact we'd leave earlier than the time we booked. He was unspecific about the time even though I asked several times what departure time is. Turned out is was only 15 min earlier, but we arrove 40 min before the scheduled time. Pretty unpleasant for such an early tour that we booked. After that there were two transfers, which we had no transparency about in advance. Also the mentioned travel duration was by far not the actual one.
We arrived 40 min late because we stoped for other people in other placed and we changed 2 times of vehicle but I have to say that at least the last driver left us in front of our hotel👍