The staff on the bus were really rude and shouted at all of us. Several people asked for a bathroom stop which they ignored for a long time but stopped to let themselves get chewing gum and have a cigarette. Very unfriendly and unhelpful.
I bought 2 of the same tickets. They INSISTED i take the cabin all the way in the back which is smaller and much more uncomfortable, even though throughout the entire ride there were full size cabins available. My partner was given a full size cabin for whatever reason, even though we bought the same ticket. The owner texted me on WhatsApp to advertise his other businesses, and asked me how the ride was. When I was truthful about my disappointment in their lack of customer service, he insisted I was wrong.
The bus attendant was also very rude. The bus was dirty and the pillows and blankets were simply put back after passengers got off, definitely not clean at all. Very disappointed and I will never support this business again.
Once arriving at the bus stop, the conductor asked us to board the bus. No cabin reservations were provided on the ticket, so we chose 2 unoccupied cabins. When the conductor boarded, he approached us and shouted 'NO' at the top of his lungs in an aggressive manner repeatedly. It was very rude, embarrassing and confusing. It turned out we were supposed to be on different cabins. Other than that, the experience was fine. Some basic customer service skills are needed here.
Le Bus n’est pas venu, j’attends un remboursement qui n’a toujours pas eu lieu
フォンニャからダナンへ, バス スリーパー38, Queen Cafe Bus (Queen Cafe Bus), 2026/04/18
RK
Rainielle K
the bus was 30 mins late but the organizer was very easy to contact on whatsapp and was updating us about the status of the bus. although it was a different operator that picked us up which was ok because the bus was comfortable, it just didn’t have a toilet. we made 2 stops for a 6-hour trip
The bus was to late which is something that can happen but to be honest the bed in the bus was really poor it had some hard thing in the middle and was way shorter than you guys said online the driver was good and helpfull
フォンニャからダナンへ, バス Single Cabin, Duy Khanh Transport (Công ty cổ phần thương mại và dịch vụ vận tải duy khánh), 2026/03/04
Duy Khanh Transport (Công ty cổ phần thương mại và dịch vụ vận tải duy khánh), Hanh Luyen, HK Buslines, Hoang Minh Limousine, Queen Cafe Bus, TNT Travel Bus, VietNam Travel Bus (Việt Nam Travel Bus)