It was bit confusing to know where to go. After searching for over 10 minutes in the bus station and asking around, someone came with our name on their phone. They asked us to sit and wait. We were then directed to a minivan with little information. That minivan took us on a 30 minute drive to the larger bus. That was quite confusing, since we didn't realize this was not a direct bus.
The bus was comfortable. The bathroom was clean. They made one long stop for food and bathroom use. And several stops to pick and drop passengers along the way.