I purchased my tickets the night before we needed Shinkansen tickets, so it was a bit last minute. When I bought my tickets it was charging me in Euros so I started to feel unsure, however I proceeded with the purchase. I received an email for my receipt but I did not get a confirmation email right away. I waited until the next day, which was our day of departure at 1425 hours. At 1030 hours I still had not received an email so my panic wostened. I started emailing 12Go inquiring about confirmation email. At 1125 hours I finally received my confirmation email so I was at ease finally. When we got to Shinkansen gates to board Shinkansen using the QR code provided, they would not work. Panic came back. I was afraid it was not real or 12Go was a scam. They let us board and we sat in our reserved seats which had to be legitimate because the conductors never questioned us sitting in the reserved seats. My panic was not completely settled as I wasn’t sure if they were going to charge me or what upon arrival. Again panic set in again. Once we arrived in Kyoto Japan Shinkansen train station we tried to exit with the QR codes and again they did not work. Panic came back. Because of the language barrier I wasn’t sure what to do, but the station attendant helped us, he was able to scan our QR codes on his system and we were out of the Shinkansen station and felt at ease again as we arrived in Kyoto Japan. It all worked out at the end, but as a foreigner traveling where you can’t speak their language it was nerve racking to feel something wasn’t right. In the future, I’ll just pay at the train station directly even if it means it is much more expensive.
列車 #NOZOMI 41 グリーン車、Shinkansen JR Central (Shinkansen JR Central)、2023/07/29
The bullet train ride was good. The main issue was transferring from Tokyo station to the Shinkansen. It was very complex and took a very long time. We needed to ask around a lot too. It would be great if the tickets came with some kind of map/guide to help travellers
列車 #NOZOMI 49 スタンダード、Shinkansen JR Central (Shinkansen JR Central)、2023/07/15
The no reserve seats were so crowded and uncomfortable.. there was way too many many waggons with available seats. It was difficult as uncomfortable to find a seat and smelly
列車 #NOZOMI 45 予約されていない座席、Shinkansen JR Central (Shinkansen JR Central)、2023/03/15
CW
Christopher W
スムーズで静かで、他の観光客が見逃してしまうような日本の一面を見ることができました。
このレビューは自動翻訳されました
Smooth quick and quiet while I got to see a side of Japan other tourists probably miss out on.
列車 #NOZOMI 1 予約されていない座席、Shinkansen JR Central (Shinkansen JR Central)、2023/02/14
TT
Thomas T
チケットを早い時間に変更したかったが、ホームページで変更する方法が分からなかった
このレビューは自動翻訳されました
I wanted to change my ticket to an earlier time but couldn’t figure out how to do so on your website
列車 #NOZOMI 433 スタンダード、Shinkansen JR Central (Shinkansen JR Central)、2022/08/12
AG
Anton G
成田空港で簡単にパスを交換し、問題なく日本を旅行することができました。
このレビューは自動翻訳されました
We are easy exchanged the pass at the Narita Airport, and traveled through Japan without any problem.
