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An over-full minivan: drivers wait for too many people than seats and seatbelts before going :-( that is not comfortable for the price but most important: this is not safe for people. We were also 30' late?

Communication with 12go was horrible - we received ticket confirmation less than 2 hours before departure, which is awful. We barely received any responses from 12Go, and when we did, it was a robotic response. at one stage, we were told we had no tickets left, and then 20 minutes later we received an automated confirmation with tickets. How bizarre! Furthermore, it needs to be clearer that the booking confirmation takes 2 days to process, it's not acceptable to make that clear once someone has handed over their hard earned money.

So many potholes that it was very bumpy however the driver did a great job of getting us through it safely.

There was a driver+ 25 passengers (incl. 4 toddlers) in a van!! Even the local people were not satisfied. There were of course not seat belts for anyone. The driver drove dangerously. The trip took 10hrs. Luckily co-passengers were very nice and friendly.

Es hatte zu viele chinesische Passagiere, die sehr unfreundlich waren und beim Einsteigen ständig drängelten.

Booked a 14 seater minivan to leave at 7:30 am, was told there was no bus at 7:30 but was leaving at 8:30. Had a flight to catch leaving us worried we would miss it. There was 20 people on a 14 seater minivan so be prepared for cramped conditions in hot weather so wasn’t pleasant. On the positive side it only took 7 hours not the 10 specified so caught the flight on time. Great service from 12go though. Easy service booking the tickets and great communication. Got us from A to B

Would have preferred just to have train tickets organised and make own way to the station rather than take the transfer.

Company rejected giving any sort of children discount (for 3 kids) for train tickets, despite that kids under 120cm are free of charge and otherwise are 1/2 price, we were still charged full adult prices when going via the Agency.

Il bus é partito con più di un ora di ritardo. É arrivato tardi alla destinazione. Il bus era strapieno, c'erano più persone che sedili

Booked for the 15/1/22 received confirmation and e tickets then got email on the 14/10/22 saying it’s been cancelled as it’s full, but can travel on the 16/10/22 @ 11.30. Arrived only to be told it’s fully booked again but I can get the 18.20 train even tho I had the tickets for both trips that was so say fully booked. So had to pay for another nights hotel in Luang Prabang and also lost a night in Vientiane that I had already payed for.