ホイアンからニャチャン

The seat was comfortable, but it was more than a 12-hour journey with only one stop which only happened 3 and a half hours after we had left Hoi An. As there were no toilets on the bus, this was a problem. After this, the drivers stopped for themselves many times in random places so they could smoke and pee, one of them peed just in front of my window too. In addition, the pick up and drop off places were different to the ones mentioned on the voucher and 12go website, and we arrived over an hour early (5 AM instead of 6:25), which made things a little tricky. Finally, it wasn’t really nice to keep smelling the smoke from the driver’s cigarettes he smoked while driving. Bad experience overall.

Left 2 hours late. Got on a bus, got comfortable and then got told that this was the wrong bus (which it wasn't, because not all of us who were going to Nha Trang gor dismissed), got taken somewhere else and got up on a different bus. Also, I understand that all the drivers don't know English, which is fine, but if there's a toilet or food stop, can't they just remember the words "toilet" and "food" so all the tourist know what's going on and don't have to ask all the bus passengers in hope that someone knows English and translates?

Bus actually went from a different spot to advertised - had to get in someone’s car for a lift to the real spot. Beds were ok. Crammed - wouldn’t bring a bag into the cabin if you can help it. But expected that. Main issue was we arrived 45 minutes early and they didn’t communicate that we’d arrived. We checked Google maps and were still outside the town so thought this was just a quick toilet stop: then then started shoving all the bags out and shouting at us to hurry up. They helped load our bags onto scooters before we were even off the bus to you have to try even harder not to get scammed with an overpriced scooter ride to your hotel.

The seats were nice, but the buss driver and staff didn’t let us oss by the first stoop for some odd reason. So we had too pay a lot more for taxi than we needed two. Did not want to listen when we tried to explain…

The pick up / meeting point provided was wrong and had to wait ages to be transferred to the correct place. The bus itself came over an hour and a half late and didn’t even drop us to the location as purchased on the ticket. Stopped way outside the drop of point and we were forced off the bus to be greeted by taxi drivers aggressively telling us to come with them as there is no other way to the drop off point as the bus isn’t going there despite it saying that on the ticket. Had to spend more money on a taxi despite buying a ticket to a specific place. Only positive was the bus was comfortable and had a curtain.

Overall comfy seats and clean bus. Had to get a small car to the big bud meeting point but we were dropped off 30mins before the big bus arrived and had to wait under a shack to get out of the rain. Bus left outskirts Hoi an at 21:30 and arrived in Nah Trang at 7:30am. A few stops for breaks if needed. Two extra seats were sold so two locals slept on the floor in the aisle which made it difficult to use the toilet if needed.

Even tough the pick up was late we arrived 2 hours early. The bed was comfy but the ride was so bad and loud that you couldn’t sleep. The staff was unfriendly and didn’t respect the personal space

We have the Bus 33. Actually the Best Bus in Vietnam. Very clean, enough space also for people higher than 1,8m, and comfortable. Also enough break are planned. BUT the driver and his co-driver: I think it's part of the basic training that you're aggressive and evil. And he hooked the bus non-stop. Really. Non-stop.

We booked a bus at 7 PM, wasn‘t possible so we had to change our plans for the day and take an earlier bus at 5 PM. We agreed on the the earlier bus only because of the dropping point near our hotel, sadly for us, the dropping point was not nearby and we had to take an expensive taxi at 3 AM to the hotel…Be aware of that before booking your trip! Only good thing was the change from a 44 to a more comfortable 33 seater…

Everything was perfect however the pick up point got confused And the staff were not friendly on first impressions. One of our party also had to wear her rain coat zipped up for her in tire journey because the ceiling was leaking above her from the AC and the staff just found it amusing. I’m just thankful there wasn’t an explosion as it was leaking out of the light. She was afraid to turn her electricity on for the rest of the trip.