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Was a comfortable bus honestly. Instructions for boarding were clear. However, the arrival time was set at 6:15 and we got in at 4am to a location that was not the one set on the ticket. I asked the staff member and he looked clueless. I know times are an estimate but 2.15 hours early is a bit ridiculous, we had no accommodation booked for the night and didn’t know where we were. Overall a comfortable ride but just be wary.

The staff was brilliant and we arrived earlier than I expected

I m 1.88cm I was to tall for the cabin, but enough space. I feeled me like on a spaceship. Very good transport, nice bus driver 👌 and I was very happy after the arriving.

The driver did not let us out on an earlier bus stop.

Bus was nearly an hour late and stopped a long way from where the map said it would so I had to get a taxi. The lady in Da Lat spoke English and helped me but the driver didn't. I had to ask another passenger for help when we stopped.

The wider seat is not enough to make up for the aggressive driving and rude manners and the preassigned seat that we ended up having. We were sitting on the top row and couldn’t close our eyes for a minute in a 7 hour journey. VIP doesn’t mean better treatment, doesn’t mean better sits and if you’re over 175 cm you cannot sleep straight. There is no toilet onboard and they didn’t make any break for it! We’ve had better experience with regular sleeper buses in the end. Difference is also made by the carrier, I definitely not recommend this one.

Clean sleeper bus throughout the day. Bud was an hour late picking up and when we got to Saigon there was a lot of confusion on what mini bus to get on as we were a long way out of the city.

One of the worst bus experiences ever. The bus driver was smoking in the bus. He dropped us out skirts of Ho Chi Minh city and he did not tell us anything, when we asked how to get to our place he ignored us and left. We booked the cab to our hotel which is 45 mins drive from the place he dropped us.

Bus was fine. Slightly over time but not egregiously. My main issue is that as others have commented, the drop off location is INACCURATE. It's about 25-30 minutes drive from the city centre and probably 35-40 minutes drive from the currently listed drop off. This should be updated as a matter of urgency for transparency. As a solo traveler I had to made plans to get a taxi incurring additional cost. If I hadn't had sufficient money I'd have been stuck.

The driver was a complete lunatic, driving like a madman. We made the trip in 4 hours where it was supposed to take 7 hours. I'm glad we made it alive, we had like three near accidents and he kept on going faster and faster. Totally crazy driver!