バタンガスから東ミンドロ州

チケットを買うために並ぶ必要がない。移動の手間が省ける。

No need to queue for ticket. Less hassle on travel.

4月5日の午後2時20分発の便をオンライン予約した。残念ながら、私たちが乗ろうとしていたジェットはエンジントラブルで欠航。オーシャンジェットのスタッフに払い戻しを頼むと、搭乗時刻を過ぎても払い戻しは可能だが、まだ13時なので待つ必要があると言われた。このままジェットを待つのか、それとも目的地に確実に到着するために他の客船のチケットを購入するのか。彼は、他の客船でチケットを買って、帰りに払い戻しすることを勧めた。そこで私たちは別の客船に乗ることにした。4月8日、私たちはオーシャンジェットのチケット売り場でチケットの払い戻しをお願いした。チケット売り場にはレジが3つあり、優先レーンもあるのに、私たちは優先されなかった。5:50のチケットを買う客を優先するのはわかるが、私たちはどうなんだ？私たちは優先されないのだろうか？4月5日に長蛇の列を避けるために早めに予約し、搭乗をキャンセルし、他のライナーのために長蛇の列に並んだ。? 何なんだ！？エンジンのトラブルで面倒な思いをしたのに、払い戻しの時は優先順位もなく、あんなに長い列に並ばされるのか？そして、払い戻しは全額ではなく、サーチャージャーがある。そうだね！サーチャージが少なければ少ないほど払い戻しが多くなるのはわかります。サービスの改善を望みます。スタッフは丁寧ですが、このような心配事、問題、トラブルへの対応にはトレーニングが必要です。彼らは払い戻しの予約を優先し、払い戻しのためだけに長い列を作らないようにしなければならない。

We've booked for April 5, 2:20 pm via online booking for easier access at the port since I have senior companion for us not to take long que in getting ticket because it was holy week. Unfortunately the Jet that we're about to be board cancelled because of engine problem. We ask the staff of ocean jet for refund and he said we can get refund after the time of boarding but it was only 1:00 pm so we need to wait. We ask if are we still going to wait for the jet, or we need to buy ticket to other liner for sure arrival at our destination, because it was holy week as I've said earlier and there's a lot of passenger in the port so we need to decide. He suggest to get ticket at other liner and refund the ticket when going back. So we took different liner. When we are going back on Apr 8 we ask for a refund of our ticket at the ticketing booth of ocean jet. The staff told us that they will finish first all the customer for the 5:50am we were at the line by 5:30 am, there are 3 cashier in the ticket booth there is also priority lane yet we are not prioritize. I do understand that they need to prioritize the customer that are buying ticket for 5:50 am but how about us????? Are we not priority???? not only I have senior companion but got advance ticket for hassle free transaction! We booked earlier to avoid long queuing of line on April 5, have cancelled boarding, and took long line for other liner, then when refunding we need to wait??? ? Like what!!!!??????? We already got hassle beacuse of engine problem then when we are refunding we need to take that long line not to be priorities???? And the refund is not in full there are surcharger. And Yes! I do understand the less surcharges it part refund. I do hope that you improve your service... The staff are polite but need to be train in handling this kind of concern/issue/problem. They have to prioritize the refund booking and not to take them long line just to refund beacuse in the first place we booked online for our convenience not to take that long que of line.

Great, but operator didn't leave on time

Trip was delayed due to weather

Very convenient especially during peak season.