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Yagmur EJourney from Luxor to Cairo booked with our family of four (normally an 8-hour journey) through 12Go with the “company” Everyday Bus.
We were picked up on time in a spacious minivan, but that is where the positive part of the story ends.
Two additional passengers travelled with us at our expense — presumably the driver’s wife and a friend — and together they occupied four of the nine available seats (we had five seats for four people remaining).
Our luggage was simply thrown into the van despite us repeatedly warning the driver that we had fragile items inside. Even after these warnings, another suitcase belonging to the friend was simply thrown on top of our fragile suitcase. The result: two of the four vases we had bought as souvenirs in Luxor were broken, representing a loss of €120.
The 23-year-old woman in our family was constantly stared at by the additional passenger, to the point that we had to create a makeshift partition to separate her from him. Needless to say, she felt extremely uncomfortable for the remainder of the journey.
The van constantly smelled of exhaust fumes and petrol. The driver and his friend also smoked inside the van while driving.
The air conditioning did not work properly. On several occasions, part of the dashboard had to be dismantled so that some wiring could be adjusted, after which the air conditioning would work again for approximately 15 to 30 minutes.
We had to stop three times because parts underneath the vehicle had come loose.
Once we arrived in Cairo, the driver and his friend did not know how to find their way to Giza. We spent two and a half hours driving around in circles, resulting in extremely dangerous situations on the motorway: swerving across lanes, changing lanes at the very last moment, stopping on the road to look for directions, cutting off other cars, etc.
In the end, we, as foreign passengers, had to show them the way using Google Maps. One of us had to sit next to the driver and effectively act as a co-pilot, giving directions in time to avoid further dangerous situations.
Their explanation was simply: “It’s a big country, you know…”
Upon arrival, they even had the nerve to ask us for cigarettes and a 500 EGP tip.
After confronting them with everything that had happened, they offered compensation in the form of a shuttle from Giza to Cairo Airport, valued at $50. We politely declined and booked a luxury vehicle ourselves for $20.
So, what did this journey cost us?
€180 for the original journey
€120 for the broken vases
Fear and intimidation experienced by the young woman in our family
Extreme anxiety caused by the highly dangerous driving situations
Headaches for everyone due to stress, fear and exhaust fumes
Everyone being completely exhausted and going straight to bed upon arrival simply to recover
In other words: an entire day of our holiday completely ruined.
Never again Everyday Bus!!!
And 12Go… well, offering a service like this on your platform raises some serious questions. I am very curious to see what level of quality you consider acceptable and what your response to this complaint will be. At this point, we also have serious doubts about 12Go.
Of course, there are many good and reliable transport companies. But a service like this should never be allowed to operate on a platform such as 12Go.
Da Luxor a Cairo, Van Minivan, Your Bus, 2 set 2026