BR
Bodo Rformal complaint regarding my prepaid transfer booked through 12Go from Cairo to Hurghada for 4 passengers.
I specifically booked the “VIP 7 pax” option for a 6-hour journey and paid in advance.
Unfortunately, the service provided was not in accordance with what was presented at the time of booking.
First, the vehicle sent to us was a Kia . We refused this vehicle because of its condition.
A second vehicle was then sent. However, while it was on its way, the driver cancelled the transfer because the driver and the local provider had not agreed on the price. This was an internal issue between the provider and the driver and should not have affected us, as our transfer had already been paid in full. We already waited for 40mns.
Finally, a third vehicle was sent to us. Although it was a larger vehicle, it was very uncomfortable inside and did not correspond to the standard and comfort shown in the booking.
The booking clearly advertised a VIP 7-passenger vehicle, with an interior showing comfortable seating and three rows of seats. The vehicles actually provided were significantly different in terms of condition and comfort.
We booked this service precisely because it was a 6-hour journey and we expected a suitable and comfortable vehicle for four passengers.
Da Cairo a Hurghada, taxi VIP 7pax, Your Bus, 7 set 2026
SA
Suad AThe drive was excellent Mohamed was very kind and good driver we appreciate the service we had this company. Many thanks
Da Cairo a Hurghada, taxi VIP 7pax, Your Bus, 16 lug 2026
MJ
Maigo JThe drive was safe and good, we were lucky to get a great driver Mahmoud Al-Shami, he was very thoughtful and friendly.
Da Cairo a Hurghada, taxi VIP 3pax, Your Bus, 2 mag 2026
ML
Mathilde LExcellent drive from Cairo to Hurghada with Shaaban. The driver was extremely polite and thoughtful. He was careful on the road.
Overall a great experience, I already booked my next drive with this company.
Da Cairo a Hurghada, taxi VIP 3pax, Your Bus, 9 apr 2026
JS
Jamal SHe was so great mashallah
Da Cairo a Hurghada, taxi SUV 5 passeggeri, General Tours, 10 gen 2026