JM
Jang MAlmost 2h late, more than 6h instead of 4h20
Old bus
We made several stops at the beginning then no toilet break until the last hour. No food available to buy as well.
Mersing — Kuala Lumpur, Autobus Izvršni, Transnasional, 22. srp 2026.
L
Laura Our original bus was cancelled. Thankfully we able to convince another bus to take us. There was no message informing us of the cancellation, no one at any counter.
Mersing — Kuala Lumpur, Autobus Izravna linija, Sanwa Tours, 4. lip 2026.
HH
Huayuan H1. I did receive the booking confirmation from 12Go, but the bus operator did not have my booking on their system and refused to issue a ticket.
2. The service was officially canceled by the operator, and there was no replacement bus provided.
3. I did not board any other bus service as a substitute, so I have not received any part of the service.
I request a full 100% refund in accordance with the operator’s and 12Go’s terms for canceled services.
Mersing — Kuala Lumpur, Autobus Izvršni, Transnasional, 6. svi 2026.
JR
Jordan RThe trip was delayed
Mersing — Kuala Lumpur, Autobus Izvršni, Transnasional, 5. svi 2026.
SA
Shaun AEasy and fairly comfortable, took longer than advised
Mersing — Kuala Lumpur, Autobus Izvršni, Transnasional, 3. sij 2026.
MG
Marta GThe bus arrived 1,5 hours late to our destination.
Mersing — Kuala Lumpur, Autobus Izravna linija, Sanwa Tours, 10. ruj 2025.