AA
Angel ANo fue del todo satisfactoria; yo había reservado un tren en Noviembre 2023 con salida desde LP a Vientiane el 18;de Marzo. Recibí los billetes electrónicos pero con salida a las 19:10 hrs; ese tren no me dejaría coger el vuelo en Vientiane a las 23:20 hrs con destino Shanghái. La agencia 12gi.Asia no me avisó con antelación de ese cambio. Perdí esos billetes: Lao Railway decía que no se podían cancelar ni cambiar por otro tren en horas anteriores. Tuve que comprar por mi cuenta dos billetes con salida a las 14:00 hrs. Terminé bien el viaje: llegué a Shanghái a la hora prevista y tomé horas más tarde un vuelo Shanghái - Madrid, los dos reservados en Noviembre 2023.
Vlak #C83 First Class Reserved Seat, Laos Railway by RG Adventure (RG Adventure ), 28. ožu 2024.
LW
Leslie WAn over-full minivan: drivers wait for too many people than seats and seatbelts before going :-( that is not comfortable for the price but most important: this is not safe for people. We were also 30' late?
kombi Regionalni za 14 putnika, Vieng Chaleune (เวียงเจริญ), 14. velj 2024.
EA
Eab ACommunication with 12go was horrible - we received ticket confirmation less than 2 hours before departure, which is awful.
We barely received any responses from 12Go, and when we did, it was a robotic response. at one stage, we were told we had no tickets left, and then 20 minutes later we received an automated confirmation with tickets. How bizarre!
Furthermore, it needs to be clearer that the booking confirmation takes 2 days to process, it's not acceptable to make that clear once someone has handed over their hard earned money.
Vlak #D887 Sjedalo druge klase, Laos Railway by RG Adventure (RG Adventure ), 11. velj 2024.
DC
Danni CSo many potholes that it was very bumpy however the driver did a great job of getting us through it safely.
kombi Regionalni za 14 putnika, Vieng Chaleune (เวียงเจริญ), 6. pro 2023.
K
Karita There was a driver+ 25 passengers (incl. 4 toddlers) in a van!! Even the local people were not satisfied. There were of course not seat belts for anyone. The driver drove dangerously. The trip took 10hrs. Luckily co-passengers were very nice and friendly.
kombi Regionalni za 14 putnika, Naluang (Naluang), 25. stu 2023.
GH
Gemma HBooked a 14 seater minivan to leave at 7:30 am, was told there was no bus at 7:30 but was leaving at 8:30. Had a flight to catch leaving us worried we would miss it. There was 20 people on a 14 seater minivan so be prepared for cramped conditions in hot weather so wasn’t pleasant.
On the positive side it only took 7 hours not the 10 specified so caught the flight on time. Great service from 12go though. Easy service booking the tickets and great communication. Got us from A to B
kombi Regionalni za 14 putnika, Vieng Chaleune (เวียงเจริญ), 9. velj 2023.
LH
Liam HWould have preferred just to have train tickets organised and make own way to the station rather than take the transfer.
Vlak Second Class Reserved Seats, Naluang (Naluang), 11. sij 2023.
SP
Selvaraju PGood service, very happy with the arrangement pick up from hotel semd to station. Train very smooth n fast...
All enquiries was responded fast kudos to the team...
Vlak Second Class Reserved Seats, Naluang (Naluang), 30. pro 2022.
AH
Anja HCompany rejected giving any sort of children discount (for 3 kids) for train tickets, despite that kids under 120cm are free of charge and otherwise are 1/2 price, we were still charged full adult prices when going via the Agency.
Vlak Second Class Reserved Seats, Naluang (Naluang), 25. pro 2022.
PB
Paul BBooked for the 15/1/22 received confirmation and e tickets then got email on the 14/10/22 saying it’s been cancelled as it’s full, but can travel on the 16/10/22 @ 11.30. Arrived only to be told it’s fully booked again but I can get the 18.20 train even tho I had the tickets for both trips that was so say fully booked. So had to pay for another nights hotel in Luang Prabang and also lost a night in Vientiane that I had already payed for.
Vlak VIP s klimom, Naluang (Naluang), 17. lis 2022.
