R
Ruslan The trip took two hours more than planned. It seems like they put two boats in one at some stop and last hour we were in the very crowded space
Trajekt Gliser, Wijaya Buyuk, 29. tra 2024.
AC
Anna CI paid more money to secure the 3hr 10 min journey from Gili Air to Sanur where I could have taken a cheaper boat because the delay was over 1 hour as we needed to stop in Nusa Penida to refuel and the Captain had 45 mins to get himself sorted for snack and decided to do it right when we were leaving causing a further delay which caused the over an hour schedule. Overall the journey was 4hr 15mins. No aircon as advertised and the seats had metal springs pointed poking out which nearly tore my shorts!
We had a good sunny day so the journey wasn’t too nauseating but I still had to take medication and breathe deeply so I suggest you sit at the back of the boat and next to the window, ideally have a fan too. You will also be charged 20k for harbour tax which is not part of the ticket price…I struggled to pay the ticket for Mastercard and visa x 2. Had to wait till morning to try again. Support line had too long of a response time.
Trajekt Gliser, Wijaya Buyuk, 28. tra 2024.
AR
Adam RDeparture time and route changed without notice
Trajekt Gliser, Semaya One, 29. velj 2024.
NH
Nina Hway over the estimated time
Trajekt Gliser, Semaya One, 12. velj 2024.
CM
Corentin MVb
Trajekt Gliser, Wijaya Buyuk, 17. pro 2023.
K
Kristina The staff was friendly but we didn’t get any information about that boat change in Nusa Penida. The first boat was old, windows were cracked and on that bumpy ride I felt a little bit uncomfortable, if the ride will be good.
Trajekt Gliser, Semaya One, 16. stu 2023.
JJ
Josefin JSmooth trip. Everything was on time. We had to change boat in Lembogan to one going to Sanur but it was no problem. Friendly staff and no worries!
Trajekt Gliser, Semaya One, 4. stu 2023.
VH
Vanessa HThe staff made a very good job. It is a Ferry of the smaller category, but is big enough to drive pretty comfortable through the partially rough sea.
However, there was a significant difference in the proposed arrival time as per 12go website to the realistic one.
The ferry made a few stops (Gili Air, Lombok, Nusa Penida) and the last one included a break time of 45 minutes.
The proposed arrival time was 15:30. We arrived at 17:00.
Even when asking the crew during the break about the big difference in arrival time they only told us that it is not their fault but the website owner respectively online selling service as they would state wrong arrival times.
A general delay can always happen.
But to deliberately advertise an incorrect arrival time, even though this can in no way be adhered to, is a no-go for us!
The source of the false information should be identified and the arrival time corrected in the booking online tool asap!
Otherwise, it is only to attract customers with a supposedly shorter crossing time, which is actually the same, if not longer, than that of the competitors.
Trajekt Gliser, Wijaya Buyuk, 14. lis 2023.
KH
Kristin HThe promised air conditioner wasn't working, so only the windows were open.
Our Shuttle from harbour to Sanur was terrible. With 5 people we had a small car, two seater was filled with 3 people... overall it was not OK!!
Trajekt Gliser, Wahana Virendra, 25. ruj 2023.
X
Xenia The organization was ok, but water leaked into the boat and it went way too fast.
Trajekt Gliser, Wijaya Buyuk, 23. ruj 2023.
