IC
Ivan CHello,
I would like to submit a formal complaint regarding the conduct of a train attendant on train SE1 from Hanoi to Hue, departure 16 October 2026 at 21:45, coach 10.
Shortly before arrival in Hue on 17 October, the attendant spoke to us in a rude and disrespectful manner and forced us to leave our compartment and wait near the exit before the train arrived at the station. At the same time, other local passengers were still allowed to remain seated in their compartments.
We had purchased a VIP 2-berth compartment and expected professional and equal treatment throughout the journey. The situation made us feel uncomfortable and singled out.
Please investigate which staff member was responsible for coach 10 on this train and provide feedback regarding the result of the review.
Thank you.
האנוי – הואה, רכבת VIP Cabin 2x, Vietnam Rail, 19 באוק׳ 2026
M
Martin The team of laman express was friendly but they didn't tell that other 2 places in the compartment would stay free and instead wanted to sell more expensive compartment for 2. The coaches are very outdated, the train slow and the railroad rumble. A feeling back in 1970s
האנוי – הואה, רכבת #SE19 VIP Sleeper 4x, Laman Express, 11 באוק׳ 2026
HH
Harvey HSuper comfortable and clean. friendly staff from holding our luggage for the day to check in and boarding.
האנוי – הואה, רכבת #SE19 The Tonkin VIP Cabin, Tonkin Heritage Express, 24 בספט׳ 2026
JA
Jean-philippe AToo expensive for the service, the manager of the wagon was pushing for us to spend more to get a cabin private (we were in a 4 seats/dormitory) compartment i believe he was looking for cah for himself, bossing around on every move we made. compartment was too cold with non possible control of temperature, just less power or more power… restaurant tables were dirty…really bot the experience we were looking for
האנוי – הואה, רכבת 4 beds cabin upper berth, Vietnam Rail, 3 בספט׳ 2026
GP
Gavin P10 10 10 scores! Everything is great from beginning to the end. We upgraded the cabin to Tokin and really enjoyed the train ride. The train was clean and provided you enough amenities, drinks, snacks and fruits. The beds were comfortable. Air con also worked well. I was worried about the hygiene of the toilets during the trip but they are clean and well maintained. I am a light sleeping person but I can sleep well through the night. I like this train more than others based on my real experience 1. Clean toilets, 2. No peasants and smoking person around and the last reason I feel safe more than other trains. Highly recommended. I will definitely use Chapa express again if I need the sleeping train next time in Vietnam.
האנוי – הואה, רכבת #SE19 Deluxe Sleeper 4x, Chapa Express, 24 באוג׳ 2026
VS
Vegard SI love trains. The service was good. A bed on a train is what it is, but the whole family enjoyed the ride from Hanoi to Hue
האנוי – הואה, רכבת #SE19 VIP Sleeper 4x, Lotus Train, 15 ביולי 2026
HL
Henry LThe train was as expected, albeit the ride was not very comfortable. However it was a bucket list item and I think it was worth the hassle of sleeping on a noisy and bumpy ride. The beds are firm. The adults didn’t sleep well however the kids were fine. Unfortunately I got off at Hue instead of Danang so I might have missed the best part of the scenery. There wasn’t much to see besides the rice patties. The snacks and water was sufficient and the toilets are looked after well enough. I don’t regret the experience as poor sleep was expected.
האנוי – הואה, רכבת #SE19 VIP Sleeper 4x, Lotus Train, 14 ביולי 2026
RG
Rob GClean and tidy room with lovely snack pack and drinks.
Train stock is a little old now and it tells when your night is a little noisier than expected. Al part of train travel in Vietnam.
I say that but our kids said they had their best nights sleep of the trip. Everyone is different.
האנוי – הואה, רכבת Cabin 4x, Violette Trains, 12 ביולי 2026
AK
Adam KVery uncomfortable and cold - duvet insert not provided and the door handle was falling off the door so it was very hard to close and lock. Toilet was grim - I expected this but it was on the lower end of worst expectations
האנוי – הואה, רכבת VIP Cabin 2x, Vietnam Rail, 17 ביוני 2026
AF
Antony FCan't fault the train journey from Hanoi to Hue. Great service. Easy to understand. Relatively smooth trip.
האנוי – הואה, רכבת Soft Seat, Vietnam Rail, 12 ביוני 2026