Virak Buntham Express

It was terrible! I needed to sleep Next to a stranger and nothing was told about that before

My seat was NOT reserved, and I could NOT

The first sleeper Bus I could actually sleep in. Also the Toilet in the Bus is a huge plus.

I was shocked how comfortable the bed was & quiet & clean & the staff was such great help. We arrived 6am left 8:OOp night prior. 9 hours sleep nice !! I sent pics to America they have no idea these type busses exist.

Fast, save and clean

The ride was great but the AC was too cold. Although the driver turned it off when we asked, it was still too cold when it was needed. But the overall ride was great.

Friendly and helpful staff. bus departed and arrived on time. Very happy with the service. The only issue was that the USB charging ports weren't working.

Delayed at terminal for 1hr other than that no big deal

The big issue was the start point isn’t where they said it was

Everything ok unless the driver uses his phone while driving and trip much longer than announced..

I misunderstood the location between Kampong Cham and lom Hae, after passing the kizuna bridge I asked the driver to drop me off and he did it.

It delayed 20 min but a staff explained it to me kindly.

Very speedy but uncomfortably. As a result of speed and not able to slow down in time, the driver clipped another vehicle or scooter (was hard to tell in the dark). Nice guy but yeah a bit freaky.

The experience as a solo woman traveler was really good! I felt super safe. The only recommendation I would have as since it’s a shorter trip and sleep is limited. More info on the immigration process would’ve been helpful, as after the first stop of getting a stamp I thought that was it and got ready to sleep again. If I knew we were leaving the bus and taking our stuff off 2 minutes later I would’ve been more prepared. Instead of just giving direction, a rundown of the process for first timers would be super helpful especially since people will be groggy.

Very easy, and comfortable.

We departed on time. The staff were very nice. The vehicle was clean and tidy.

Organised

Fast and secure

The bus was actually okay. But the problem came when I booked for a single sleeper room but they put me out with someone else. Imagine sleeping with a stranger? That’s just horribly scary. They also insisted that I was mistaken when I booked but no, I have been traveling a lot and I understand how seating arrangement looks like. And mind you, it wasn’t only me who had similar problem, there were like three or four passengers as well who complained that they were placed on a double room when in fact they booked for single room. So, I am wondering if whose problem it was, the bus company or the booking platform?

Great value for money service. Most staff speaking good English, and all were very helpful. Thicker blankets on sleep bus would improve customer experience.

AVOID travelling with Virak Buntham Express (also known as VET/VET Express/VET Travel/VET Air Bus ) harassed me via WhatsApp, 40 minutes before the departure time to tell me to hurry up and get to the bus station because the minivan had to leave. We arrived, departed and stopped after 15 minutes, in a huge restaurant & coffee shop complex to 'recharge' the battery. We were told it was a 40 minute stop but it turned into 1.5 hours. I had an AirTag in my luggage and when I searched for it, I could see the minivan was nowhere near the 'charging' spot. Our luggage does not have locks, I have no idea if our bags were opened or not. I phoned the company and was told not to worry, which was not reassuring at all. I was separated from luggage the entire time. It feels like a scam; first of all to force passengers to buy expensive unwanted drinks (there is nothing else to do) and second of all because the minivan disappeared with our luggage. When the driver finally returned, he drove like a man possessed - presumably to make up time - and we were braking, swerving and overtaking pretty much everything. I did not feel safe and I would suggest avoiding this company completely, especially as they do not have a formal complaints procedure. In addition, the seat belts did not work. For reference, we were on the 09:15, 13- seater van from Kampong Thom to Siem Reap, July 19th 2026. The van registration ended in 192.

Driver was going very fast and "pushy" driving style. He was on his phone a lot and spoke no English nor was able to understand google translate questions.

Excellent, very comfortable. Arrived early.

Too much talking between pax in front and driver, disturbing and lobby.

Efficient on time and courteous.

This is the most uncomfortable type of sleeper bus I’ve ever been in. I’m in a lower bunk. No windows, very tight space, I could not even sit up and I’m only 5’4 in height. It honestly felt like a coffin there. The good thing is it smelled nice and felt clean. The bus operators were nice too. Their physical office only accepts cash payment.

Unfortunately our van was cancelled but they did tell us the night before and did put us on the next van altgough that did leave 45mins late. Unlike our driver on the way here this one was great, he did not use the horn much or his phone and drove smoothly and safely.

We arrived to get the transport but could not find it. Eventually, the company told us we had been booked on a van at a time that did not exist! They kindly put us on the one 2 hours later. The trip was ok. The driver was a little heavy on the horn, speed and brakes! He also texted and looked at his phone throughout which probable explained why he needed to slam on the brakes. However, we did arrive in one piece.

It was well organized. The stops were good. It was a quick driver, for us European a bit exciting. 😅

The bus office was easy to find. The organisation at the office was busy but organised. The bus left a little late due to rain and rush hour traffic’s, so unavoidable. The transfer from the bus to the sleeper bus was easy, even in the torrential rain. The sleep bus had a longer cabin than others we gave used in our travels so you could stretch out on a flat mattress, which was comfortable. It was a bit inconvenient to be woken up to go through border control so my advice is to choose your bus time carefully. But in general all was good and you can’t avoid border control. The bus drivers were safe and the temperature on the bus was moderate so probably suited the majority of people. Recommended!!

Very nice

Aircon broke after 2 hours into the journey

Good experience overall. Comfy van, good driver and fast ride. Only problems were a little kid besides me who couldn’t stop puking the whole ride and the driver that didn’t speak English and didn’t understand me at all.

Smooth ride and pretty unremarkable really. Got there in good time and seamlessly.

In time, clean, fast

Lack of space, I’m 180cm and I didn’t fit the bed. No clear configuration, I was like in a twin bed large like a single bad, no windows, close to the toilet so even smelly

Clean, modern and confortable bus. Sympatic bus team :)

Sat me next to a stranger, loud drivers, loud cabin, no stops.

Safe driver, spaces and cooling aircon

The vehicle was comfortable but the drive not so much. A lot of honking, accelerating and breaking again.

Had to wait 1 hour more. Uncomfortable journey

Beds were taller than expected, could stretch out just completely (180 cm). Aircon worked well and we did not have to change bus in Phnom Penh before continuing to Siem Reap. Personnel on the bus were very helpful throughout immigration. Most people get to share bed with someone which was okey but not ideal, also all bedding were not changed for the new people who got on the bus in Phenom Penh.

Good ride. Chauffeur stopped when asked so i did not had to walk that far. Good service.

check-in was smooth and easy. bus left on time. bus was nice and spacious with plenty of leg room. air-conditioning was good meaning the trip was very comfortable.

The driver was unfortunately hitting the breaks super suddenly very often and then speeding afterwards. Made me nauseous and unable to fall asleep. The bus seats were hard and not the most comfortable, I had back pain after a few hours. The bus overall was modern and clean, the AC worked very well too. We had a 30min break for lunch and another break later for the bathroom, so no complaints there :))

Clean. On time and felt like a safe driver. I wish the pick up and drop off locations were better defined.

Bus left on time, seats are okay, bottle of water was welcome and short stop as well. Arrived on promised time, no comlaints.

No issues. Smooth journey.

comfortable good driver

It was freezing. I also got shared bed with a stranger instead of my friend..