Truly Hagiang

1,5hrs delay, no information provided.

Great support and communication, and excellent driver!

Unfortunately, the trip did not take 5 hours as announced, but 7 hours. Why? I have no idea! There was no traffic jam!

Had to wait way to long for the pickup

The communication was OK But the bus was leaving from different place than announced and departedt at different time than announced. It arrived 2 hours late. It arrived on other place than announced. Even for Vietnam this sum of events it is too much.

outlets didn’t work and bed wasn’t super comfortable but i forgot my wallet on the bus and they ensured I got it back which I was very very appreciative of!

The bus was not so great. A bit old crowded and the driver was driving fast. But I guess for the price we shouldn't complain

We have changed three times of transport means. Two different bus and at the end a car. As we arrived late to HANOÏ, the traffic was important. But I don't understand why the driver of the car (last transport mean) never reached the final destination Central Circus. He stopped his car at around 400-500 meters from Central Circus and explained us that we were arrived.

It is 90% consistent with the experience of other reviewers. I changed cars several times. The car was hotter than I thought, and maybe the road was in bad condition, the car didn't slow down, so it rattled in even the smallest bumps. But I was satisfied on average. Nevertheless, it arrived on time. The time to change cars was brief, the car was warm, and I felt the driver's skill to match the arrival time. Well, we've reached our destination. Enjoy

Crazy driver

Not friendly

Superbe

The drop off was in different location then was written, so it was a bit challenging for me after.

The time and location of the bus departure changed twice. The first time about 12 hours before departure the time was changed. Then the departure location changed less than an hour before the newly set departure time. The bus was clean. We were rushed at the rest stops. The bus did arrive early to Ha Giang

I mistakenly booked the wrong date, the tour operator rebooked and changed everything for us within minutes. Very good service from them.

The pick up location wasn't correct. Had to ask locals to find the correct place. Then sat at an office for 35 minutes in the bus waiting for other passengers. Driver drove very unsafe. Overall terrible experience.

I chose a pickup point 2 minutes walk from my hotel. A couple of hours before departure I got a message that the point and the time had been changed so I had to walk 20 minutes and leave an hour earlier, which was very uncomfortable. When I arrived at the point I was told it was changed again (!) And we walked 20 more minutes to a third spot. Then we waited for the bus 15 more minutes in the street. The seats are somewhere between sitting and laying so you can't do neither, and the air con was weak. The worst thing is that we arrived at the destination 3 hours later than advertised. The driver was nice.

Departure Location in Tam Coc wasn’t communicated exactly. It took some time to find it. We didn’t get a response to our request.

The driver was great. We very heavy traffic with traffic at a standstill as we got to Hanoi. He got us their about 45 minutes late having negotiated the traffic really well. I have every faith in this bus company. Well done.

Vehicle is unmarked so I could not easily find it. Operator had to come and find me. Aircon in vehicle not working. Was not dropped off at the destination but got dropped on the side of the road. Did not arrive at 18:00 but dropped on side of road at 19:15.

The minibus was waiting at the pickup point when we arrived. Great driver. Arrived on time. Service and price were both excellent. Why more could you want?

The pick up was in a terrible place

Pick-up location changed on the day of departure, then when everyone waited at the new location, we had to walk 10min through Hanoi again with all luggage to another spot. Drop-of location was not as booked, we all got dropped of somewhere on a large street 5km outside Ha Giang city center, insted of the center how it was said in the booking.

The transport was not bad, but unfortunately both on the outward and on the return journey the schedules were not respected and we delayed by at least an hour. Street i. There have been many stops to take other people. But the bus is very nice!

The bus' AC was barely on which made the 6hr ride pretty terrible. The bus stopped at 2 rest stops and 4 other unsolicited stops to pick up and drop off locals to a few destinations which added to the long trip. Wouldn't recommend.

The travel agency I booked wasn’t the one I got. In the end it was the bad rated one. We had to change the van once and the guys didn’t really speak any English, so the communication was hard. Everything was very stressful.

Bus was only 10min late, clean and comfy. We had to switch 2 times but the buses were the same. Bad thing were the drivers. Very kind and friendly yet driving unsafe, speeding and overtaking everything even medical transports. It made me feel sick.

Excellent service overall.

The CEO wrote me insufficient information about the fact we'd leave earlier than the time we booked. He was unspecific about the time even though I asked several times what departure time is. Turned out is was only 15 min earlier, but we arrove 40 min before the scheduled time. Pretty unpleasant for such an early tour that we booked. After that there were two transfers, which we had no transparency about in advance. Also the mentioned travel duration was by far not the actual one.

We arrived 40 min late because we stoped for other people in other placed and we changed 2 times of vehicle but I have to say that at least the last driver left us in front of our hotel👍

The Pickup was on time but when we arrived in Ninh Binh we had to get out of the Bus and wait 20 Minuten for another one. Then we drove to Hanoi and had to get out, bit only a few of us, not all of us. Then we had to get into a 3rd bus. But the drove us directly to our hotel, so that was a nice extra service. The 1,5h duration was not met though, all together it took us about 3h.

They got us from a to b but I booked a sleeper and we got a pretty uncomfortable non-sleeper bus. Be up front about what you're selling!

The customer service was great. They picked us up at our step door. The bus was a bit old and dirty, but everything worked well (A/C, seats, curtains, etc. The driver was nice and helpful but his driving was terrible, speaking on the phone with no hands-free, speeding, overtaking in curves...etc. we arrived well, fortunately, and he took us to our hostel.

We had to change the vehicle 3 times and had to wait in different locations. No one told us when we will be picked up. We arrived one hour later than expected. Also, the driver wanted me to pay 100k more for picking me up at the initial arrival location. I showed them that in the booking the arrival and pick up point was fixed and after long discussion I did not need to pay extra

We use to take a cab to Hanoi, then get a bus to HaGiang, with this route, it saved us time and money, Direct from Noi Bai Airport Hotel to HaGiang, same good service, save time and save money. 12go.asia our preferred and trusted travel partner.

Not the Van we booked through 12Go showed up. But another big luxery bus. But they brought us to our hotel.

A car driver picked up us to go to the bus. He was so fast and dangerous. We almost crashed…. The trip from Hanoi to Ninh Binh took one hour so imagine how fast was the driver bus too.

Great, but we were seated in front (right to the driver) and we didn't have a seat belt. But the experience was very good and the driver drives excellently.

Communication was superb. We were a few minutes late because our flight was delayed and told the company beforehand so they waited for us (was literally just 5 minutes but if they wouldn't have known they would've driven off). Driving was good, calm for Vietnamese standards. Bus was okay for a day trip.

No complaints. Drivers were on time and very helpful.

First you have to take a taxi to a hotel near the airport. They say to be there 30 min prior departure. After 45 minutes waiting, you have to call to check where the driver is. After 2 attempts, a car comes pick you up, then goes in Hanoi traffic jam to another meeting spot. There, you have to wait another 40 minutes until couch goes off. So instead of departing at 11:30, I left around 2. So more than 2 hours waiting and 2 hours late... Couch is confortable.

Ninh Binh Hanoï. Travel on time. No bus change and meeting and drop off location was accurate. Nevertheless, driving attitude is not acceptable and way too dangerous, especially slaloming on the highway, 20kmph above limitation and on the emergency lane.

I was prepared for some bad reviews, but I arrived on time, didn't have to change trains, and was satisfied with getting from Hanoi to Tam Coc in an hour and a half. However, they texted me a different location 20 minutes before the meeting time. In the first place, I was wondering if I really parked my car in such a place, so I wanted you to specify it from the beginning.

Left and arrived as expected, Hanoï - Ninh Binh was ok but for Ninh Binh - Tam Coc the driver was driving really fast. Confortable seat and free bottle of water

We made it to the circus on time and there were a lot of different vans there to pick people up. Our voucher showed a certain type of van with the Truly Hagiang logo on it, so logically we were looking for this van. We were supposed to leave at 12:30 pm, but we were still standing there until 13:00 pm without any sight of the pictured van. All of a sudden another van came up to us, turned out that was the one we had booked. It didn’t have truly hagiang on it and it did not look like the picture so we wasted half an hour of our time waiting for another van. We were finally in the van and started driving towards Tam Coc. It seemed like the driver wanted to make up for lost time because he was driving so recklessly. I get that driving here is a bit more bold than in Europe but this was just plain dangerous. We arrived in Ninh binh and then had to transfer vans (which wasn’t known to us), and then we were brought to Tam Coc, happy that we were still alive and not in a car crash..

the van was good and clean.we arived somewhere in ninh bin 10 km from the villige and the guy from the office just try to sale us a bike insted to asist us.we underestend from them day before that they take us to our homestay . they are not try to help us .we talled him where we need to go .he offer to take us for 200k .we order grab for 100k. they not speek english only whene he try to sale a bike then hes underestand and speek perfect

The trip and driver to Ninh Binh was good. Good driver. The last 10 km we changed van and driver. This driver drove like an idiot! That’s why the score is average.

The VIP bus never showed up, without any information from the company. 1,5 hours later we instead got instructed to go on another bus (a sleeper bus of lower standard). Arriving in Hanoi 3 hours later than planned. After contacting 12go we got a minor refund, but it didn’t even cover the price difference between VIP and sleeper bus. Better than nothing though.

First pick up coordinations where wrong, than there was no bus coming, after a call someone picked us up and drove as to central Hanoi, from there bus was running to Ninh Binh there we had to change bus again and this drove us to Tam Coc.

we change bus 3 times. The 2 first buses were not luxury. Only the last. And it took 2,5 h instead of 1,5 h.