Transporzuma

Much confusions but made it there eventually. Booked a ticket for a transfer from La Fortuna to Samara. 5 mins into the journey I was told there was no bus transfer available for later in the journey to get my to my final destination and I would have to get out. I had already paid for the ticket, was on the bus and had a week of accommodation paid for in Samara so said they needed to sort it out. To their credit they did, 2 bus and one taxi ride later I made it to Samara. Total journey time 7 hours rather than the advertised 5.

The driver was 50 minutes late and we never got updates from the company about him being delayed. We had to contact them ourselves after waiting 30 minutes and not hearing anything. They just said he was late and at some point they stopped answering.

The pick-up writed on the voucher was at 8h40... They appear at 9h30... Then we changed Van 3 times ... we arrived 2hours later than expected...

Your company is fine, the problem is the company you are working with in Costa Rica. Montezuma bus...first part of the trip was fine, nice driver , nice van. But we had to take 3 differents bus/van. and wait very often ( more than 20mn for other passengers coming from other buses. ) Not only that , Bus 2 from Liberia to Nicoya was an old shaking inonnfortable small bus .. with a lot of waiting timE. Passengers were complaining . Driver was fine, and kept calm... 3 van , was fine driver fine as well . In short bad organization and 1 bus that should not be used for this trip. I arrived more than an hour later than the ETA . I am never taking this company again.

On time and we got to SJO 15 minutes early.

Great price and very professional drivers

The pickup arrived about 30 minutes early, which was unexpected and not communicated in advance. I was under the impression I had booked a direct route, but we were shuffled between three different buses. At one point, we were pulled over on the side of the road, rushed off the bus, and told to board another. During this transfer, one passenger’s bag was forgotten entirely. We stopped at the airport for a drop-off, then inexplicably drove 15–20 minutes in the opposite direction to drop off a friend of the driver who had been riding along, before backtracking past the airport to the bus terminal. There, we were made to wait again while staff figured out which bus we were supposed to be on. The driver during this portion of the trip was extremely reckless — constantly on his phone, watching Instagram reels, and driving aggressively while weaving in and out of traffic. Eventually, we boarded a different bus for the final leg to Liberia. This experience was much better: the driver was professional, courteous, followed traffic laws, and drove directly to the destination. Unfortunately, the overall experience before that point was disorganized, unsafe, and far from what was advertised.

To be honest the first part of the trip was 5 stars great driver relaxed trip . It was the change over to the next shuttle… didn’t drop us off at accommodation .. tells us that’s the accommodation on the left side .. he lied … didn’t want to drive few steps more and our accommodation was on the right side further up