Starfish Fast Cruise

It was 4 hours with one stop over to jump on another boat

The ship was really good, with air conditioner and clean!

1. Overbooked ferry. Many did not have a place to sit. 2. AC did not work most of the time and people had to keep asking the operator to turn it on. 3. The ferry smelled of petrol all the time because operator did not keep the doors closed.

Original company Starfish pit us on a Tannis vessel so I can't comment on Starfish as a cruise company. Travelled with Tannis in the past and have had no problems. One thing I would add- the business of asking people to wear lifejackets while inside the vessel is completely wrong. Whether the 'agent' of the company eas asking people just try the jackets on may have been lost in translation. Luckily all passengers who tried the jackets did take them off

Everything perfectly on time. Everything worked just perfect!

I was very affraid, the boat goes really fast and it is very bumpy…

It's alright, small delay due to the harbor on arrival which is not starfish fault

Very well organised, very kind staff, confortable trip notwithstanding the bad sea

Departure on time, arrival 1 hr late in Lombok. Comfort OK but not great.

The engine wasn't working properly and tge ferry several times and nobody inform us about it. We arrived more than two hours later than expected.

We had an hour delay, and it took 1 hour longer than it said on the website. We were not informeer about anything

Very old and dirty seats

Overall is good. However, AC is not working

Ticket/office location is not as per the description

There was a horrible smell og galoline on the boat. Everybody on the boat felt uncomfortable and we ended up getting a strong headache for the rest of the day

Trip took longer than advertised. Estimated time 3 hours, closer to 5 hours to reach Gili Air. No announcement made for the various stops which is very confusing.

Friendly staff, AC is working. I don't know what Eastern people are expecting more for €12 for a 2-hour trip.

We have been 3 hours late and at Lombok we had to switch to another boat.

Much better than Wijaya Perkasa but Sanur harbour is awful if you are travelling with suitcases.

Fine but you must renovate the boat.

The engine cut out in the middle of the sea, waves were absolutely huge even on a nice sunny day. No aircon, many seats were not screwed down to the floor so people were being lifted when going over waves. 2 hours late to arrive

Wonderfull experience, worth every penny. New boat, clean toilet, great crew. And the boat is steady, on time. 100% recommend

Good welcoming and accompaniement from the office to the boarding, very good point. The boat was not in very good shape inside but ok. A member of the crew watched very loudy and annoying videos on his phone, no problem with watching videos but please, put headphones or go far from the others with low sound settings, otherwise, it would have been 5 stars on the service quality.

I bought it on the day of traveling, and it was the cheapest price comparing to other boats

Left with 20 min delay and had to wait about 45 min at Gili T as the harbour was busy, but overall good ride, it was spacious and comfortable.

Boat departed 1 hour and 10 minutes later than scheduled. Staff just always said it's almost there.

Ferry left almost 4h late.

More than 5 hours

Much more organised than other companies we’ve used and the boat had great air con Only negative is they need to update the check in instructions as they have moved to an office other side of the harbour vs the booth the information directs you to

It was punctual and smooth, however, be prepared if you get seasick. It had AC and the crew were friendly and helpful.

We departed on time , it had ac but it smelled like petrol the whole way

Smelt like petrol the whole trip, air conditioning didn’t work. People were late as to board so our trip was delayed

Did book a direct connection from Nusa Penida to Lombok. On Board the staff says there is no direct connection so we did Stop at 2 Gilli Islands. Not 1,5h but 3 hours. 12go please fix this.

Good fun, chill area at the down floor - beer/music area on the roof. Crew also v fun

The boat arrived 1 hour later than expected time, but we were not surprised cause we read that in a lot of comments. The boarding starts at 9, not the departure, and we had a stop at Nusa Penida, they gave us 30 min, but once we were all in the boat it took another 30min to depart cause they were refilling the tank and the smell of fuel was strong. No air conditioning but if you seat next to an open window is not that bad and you will have an extra refresh with the waves. After purchaising the tickets you have to go 1hour earlier to the ticket office to wait for a tag and a QR code to get on the boat, and pay the taxes. They could generate the qr once purchase is done and save a lot of time.

30min late but it's OK, service is nice, people are kind. a bit messy to go and leave the boat. AC is available but smells bad so they advice us to open the windows but it was really hot inside so really unconformable.

The trip was fine. The only problem is that we ended paying twice the entrance fee of Gili T. We paid 10k when we left Nusa Penida and then when we arrived we had to pay another 10k for the entrance fee. It smells SCAM...

Love it, best ship ever. You can go on the top with music, enjoying. The crew it’s amazing too.

On time

The counter of Starfish in the harbour is difficult to find and the boat departures much later than is indicated on the ticket. The temperature on the boat is good and the seats are comfortable. Also, the boat takes longer to arrive then is estimated on the site but with a little help of Google, we already figured that out. So, keep in mind that you will arrive at least an hour later than stated on the ticket.

comfortable , nice crew

The crew members were good at keeping us updated with expected arrival times. They were efficient in loading luggage and people onto the boat. There was a good safety briefing at the beginning which put me at ease when travelling. Although the boat did smell heavily of petrol and the aircon was subpar. The journey over was a bit rocky I did get sea sick!

20min delay, but we arrived faster then arrival time, A/C very low, but it was good because it wasn’t sunny day

From Gili air the departure was late for 1 hour, after this delay also stop in lombok. Boat dont have AC for a trip of 2 hours. I don't recommend this company

Boat was quite comfortable (only 6 seats per row). Unfortunately no AC. Still, I would take it again.

Best boat. Felt so safe and comfortable feel asleep on the way the boat was so calm.

One of the engines broke, then a propeller broke. We were one hour late, it’s was overbooked.

Great party on the boat from Sanur to Gili. Great crew and captain. Fantastic trip great experience. Arrived a bit tipsy haha!

I can't believe how uneventful this trip was (considering all the bad reviews i read prior to boarding.) Gili Air to Nusa Penida. 1:30 pm. Checking in was simple. Just showed the reservation, got a lanyard and was told to wait. The small harbour has some seats, plenty of food/drink stalls, and a horribly smelly bathroom. The  boat was supposed to leave at 13:30. It arrived 13:40 and left ten minutes later. No AC, just lots of windows open. Okay toilet. Crew was selling beer. First, we went to Lombok for another 10-minute stop. Then, straight to Penida. We arrived 2h30min later and the journey was smooth (in comparison to Bali/Gili where it felt like i was on a rollercoaster and people were throwing up left and right.) The only bad part: when you get to Nusa penida you need to climb on a wobbly metal platform that's quite scary looking. But just climb fast and it's over. ( it could be tricker for people with mobility problems.)

While boat was comfortable, we're not too thrilled with the not on-time departure. Apparently the operator was 'willing' to wait for other fashionably late bule. Whereas we ourselves started our morning early, paying attention to ticket pickup cut off time, when there were people who probably got up at 10am (boat was 'scheduled' at 10:30am) and asked their hostels/hotels to "hold" the boat from departing on time. Need to send a msg to these people that tardiness does not pay, otherwise they will continue doing it again and again because they feel they were a special type of people?