Queen Express

The air conditioning was working TOO MUCH. It was very cold in the bus.

The bus took almost 2 more hour and it arrived at 4 am at Ipoh. The seats are very cozy, you can easily sleep in it.

We arrived at 5.20 in the morning instead of 7.21 am We were really tired.

Safety belts were not usable.

The best ride ever. It was smooth and very comfortable. The seats' massaging was incredible. The space and how modulable the seat was were awesome. I could easily sleep without feeling any kind of ache or tiredness at the end of the travel.

Very comfortable, but I don't understand why the air conditioning was set to maximum. It was so cold I couldn't sleep.

It was so slow that I missed my flight, and I was really at a loss when traveling using Queen Express,

Bus go with one hour in late

It was colder on the bus than at Mount Everest Base Camp. I wasn't the only one wrapped up like an embryo, and the air conditioning was still running diligently.

It took the busdriver arrived at 5:00 not at 7:00 as planned. Also he was driving fast like a maniac which made sleeping close to impossible.

The bus was late for an hour but still arrived on time to the destination. Comfortable seats and air conditioning was not too cold.

The driver drove really fast. Every curve he took seemed like we were going to have an accident from the sudden movements he made while driving.

The bus was completely full, so people don't stop to move in all the stops we had. It also stopped so much, and the driver was crazy!! He drove very very fast and it was so difficult to get some sleep. Also, I thought the last stop would be Kuala Lumpur, but I got surprised when, finally, I achieved to sleep for a while, they didn't say anything and when I woke up we already left from kuala Lumpur and we were going down. Lucky I had data in my phone to check Google maps. So I've ran to the driver and told him to stop, or ask him if we is returning because they didn't say anything about Kuala Lumpur stop. But he keep driving and told me, next stop 30 minutes to the south, and we already were like 50km from Kuala Lumpur... I was so angry and I had to beg him to stop because I couldn't go even more far... Was my first experience and I think my last too..

Very comfortable bus and on time

The bus was on time , great driver drives safely , nice big comfy chairs , strong air condition

The bus was supposed to provide wifi but it seems that this company doesn’t always provide wifi if at all as I've read same bad comments about it.

The bus was late for over 3 houers.

The driver seems to do a race and arrived 90 minutes earlier in KL. At every stop no matter which time he turns on the lights immediately. The WiFi didn't work and some of the charge places too.

Operators very rude and they spoke to much at cell and eachother

There was supposed to be a USB port, Wi-Fi, and quality suspensions, but there was nothing, especially the suspensions. We made a 45-minute stop at 1:30 for not much... plus the driver was driving very fast, so instead of arriving after 7 a.m., we arrived around 5:20 a.m. So we waited at the bus station having had little sleep.

Driver drove carefully. Bus has large seats.

The Bus is comfortable. But we had 2h longer then 12go wrote on the internet. And they did nit say any information in english over the speaker.

Wa arrived 2 hours earlier than expected in kota bharu

Got dropped not at the busstation but the side of the road. Bus driver didn’t say any announcement in English

Driver was speeding

Paid extra for special service which I didn't get. Missed my stop at KL as we reached there 2 hours earlier and I was sleeping. Had to take a taxi back to KL. Besides this it was good.

The bus arrived 30 min after schelude.

The bus is fine, but it took much longer than what was the schedule

The bus in general is comfy, the seats were wide with thick cushions. My bus was a 2 1 set up so good for a solo travel can have a seat for yourself. The seats recline. The only bad thing is the connections are rubbish most people who travel from penang are heading to the perhentian islands and the last ferry is at 5pm. We were late by 45mins so missed the last ferry. So better bus times would be better even if it left an 1hr earlier. The late bus is also no good because it gets you in at 4am and the first ferry is not until 8am.

One of the driver was really nice! He asked us where we come from and talked to us a bit. Seats are comfortable. Just at the end another driver put the air condition to 18.5 degrees...we thought that we will freeze... we were just waiting to leave the bus!

The service was ok but the driver drove way to fast.

it was freezing cold in the bus

The driver switched off the Wi-Fi just when we started the trip from Kuala Besut, and when I asked him to switch Wi-Fi on, he said we don't have Wi-Fi with a big smile. I have booked with your company and paid extra fee to have a convenient journey with you, but being deprived from what you promised is not a good attitude from your staff. At least warn them not to lie !!

The AC is terrible. Why it was so cold? I asked the driver to turn it down but he didn't.

Our coach left half an hour after the time on the ticket (despite the coach being at the station ready?) and we arrived 2 hours late. Apart from that, the WiFi was good on the bus and we had comfortable seats - the driver was friendly

Wonderful trip, clean bus with comfortable seats

Bus ride was perfect, really smooth, new bus. Only 2nd driver needed to smoke behind the wheel...

Nice aircon bus with wide seats.