KTM

Very nice application, easy to find ticket

A bit delay, the sign at platform not clear, overall good.

Timely departure n arrival. Easier online booking, friendly n good customer service. Clean cabin

Unfortunately it was impossible to book a seat facing front.

The train is fast but the place look like under renovation. That’s why it look like messy. I hope after it all done it should be ok. Thank you!

It was a nice trip. Just had a backward in the first train due to not familiar once booked the seat hehe. But overall was nice

Bang on time, very comfortable, plenty of room.

Very good service, left KL on time, journey was smooth and comfortable and arrived at Butterworth without issue. Would definitely use again.

very easy and worked excellent

We had to sit backwards as when booking the seat it didn’t inform us it was going to be backwards.

Great train ride. Plenty of room, comfortable seats. Was almost an hour late but no bother. Very helpful staff at both ends of our journey

Train runs on time and train was clean.

It was very helpful to receive your email. I was worried that the air conditioning was a little strong. The toilet key was broken. It was good in general.

I can't choose to buy a ticket for JB Sentral Railway Station on the Internet.

Great service! Prompt responses from the support team. Journeys completed, and enjoyed!

Very nice. People at station were so nice with my family. Everythings goes fast.

Seats are comfortable. The toilet on coach F should be cleaner.

Hotel is value for money. However, was charged RM20 for a lost hotel room card key which I have never encountered before at any other hotel. This made a dent on the otherwise pleasant experience staying there.

เป็นประสบการณ์ที่ดีมาก สะดวกในการเดินทางและราคาประหยัด แต่ควรจะแจ้งเวลาว่า ต่างกัน 1 ชั่วโมงอย่างไร สำหรับคนที่ยังไม่เคยเดินทาง

the distance for seating no. 14 & 15 which facing each other is too near. Passenger cannot stretch their leg as it will touch the passenger's leg who sitting opposite. this make passenger's leg numb as the leg maintain the same position for long time.

Too air-conditioned

Fantastic customer service!

It's very fun and secure. Person who in charge very helpful

Butterworth train Station is a bit basic and chaotic, but the KTM train was great.

It's amazing that it only took 5 minutes. However, clear instructions must be stated when booking online. For example, ONLY passport number should be used if going to Singapore instead of the option to use ic no or passport no.

Pleasure and covinient

Old train, due to be replaced. No Cafe /dining car.

Fast, clean and on time.

Good customer service! V responsive when i email them on my purchase. But, not sure why the supposedly original ticket confirmation email only reached two days aft they responded.

line-ups are terrible & unorganized.

Good clean train

The waiting area in Butterworth is too hot. It should be air conditioned as we have to wait at least half an hour or more for the comfort of the passengers. Furthermore, announcements are not clear and not understood. Too crowded as incoming and outgoing are squeezed in the same room. Improvements should be made asap.

the rain is good..smooth trip

comfortable check-in, seat and

There is no concept of queueing or looking after oku passengers. My mother was on a cane due to bad back and knee injuries. She is 68 years old..and the staff watched as young men and women pushed past her to get to the lift...and all the seats for waiting were taken up. We wanted to go by train for travels, but she won't know because she doesn't trust KTM to look after people with disabilities.

easy to book, easy to find, easy to get in (qr-code). seat comfortable, fairly clean. control at the exit time-consuming

Train was comfortable enough...however, the aircon was on so high...we needed to use clothing as blankets. Also the space to store luggage was too limited. One last thing, the food carriage was woefully understocked. Over all though, everyone was very friendly and helpful.

Very fast comfortable and convenient way without traffic. excellent trip!

Overall a great experience. The organisation of boarding customers needs to be improved. There were 2 trains arriving at the same time and it was complete chaos. Instructions were not clear and it was confusing.

Train from Butterworth to KL. Comfortable, fast service. Not sure if Platinum service is living up to expectations as yet in this post-COVID time given the number of stops. However the train is clean, and comfortable. Just make sure you clarify the direction of travel when selecting your seats as the seats are fixed if you are like me and don't like a rearward facing seat it may be challenging.

Trains on time, clean and even the loos ok!

Fast and efficient. Superb travelling experienc3

The coach was older than the last time l rode. The cafe was not functional, they only hv 3 in 1 nescafe & no cold drink. Only nasi dagang & nasi tomato. No sandwich, no buns, no maggi. Waste to hv to staff only serving those items. I hope KTM improve on this aspect. Train ride in Thailand & Indonesia is much more fulfilling. Should hv separate surau for male & female.

so comfortable and clean sorrounding

I had a great train ride. I would do it again. As a tourist from Australia, I was unsure where the train ride started from not realising there was a atation called a KL. But than again, maybe I was just a silly tourist. Keep up the great work!

On time. Very busy with long queues for the bathroom. Friendly staff.

On time. Friendly staff. Comfortable.

Not much choice of food options and I don’t really see a difference from the platinum seats and the gold one it looks all the same and I paid two times more than the average price

On time. Modern train. Plenty of luggage space. Comfortable trip.

Embarkations n disembarkation point should be clearly stated.eg Penang which pier. To connect to Penang sentral... Station master was confused in directing passenger which platform to embark on train.