Go Bus

Seats and trays were filthy - took 3 - 4 wet wipes to clean. It remained dirty. Window sides adjacent to seat - filthy. Seat belt not working. WC occupied sign on throughout the trip - suggesting it wasn’t working.

We arrived two hours later than scheduled. The bathroom had such a terrible smell that it spread throughout the entire bus. There were countless stops along the way. Some of the seats were loose and kept moving, and the staff were not helpful at all.

Very bad experience very bad bus seat very tight

Our bus had flat tire on the way which has delayed our arrival time from 13:30 to 15:30. However a thumbs up to the driver who has dealt the incident professionally!

Not on time

The bus was late 3 hours.

Online booking only possoble with insurance we didn't need

Unauthorised insurance charges of EGP6397 + EGP6397 for a return bus ride from Hurghada to Luxor. I had not ticked include insurance as I have travel insurance. They charged me EGP12,794 for travel tickets worth EGP1,671. I disputed it and the support person said that they will refund it and then there was no email confirmation. When I emailed their support service, someone named Otto said my tickets are non refundable so the insurance fee (unauthorised scam) cannot be refunded. I blocked my card and informed my bank of the scam (luckily, there wasnt enough money in that card for the EGP12,794 (NZD 435.78) to be processed. I have since cancelled that debit card as I am afraid they will try to put it thru again.It was illegal and unethical. Furthermore I paid EGP954 for a Business Go Bus leaving Luxor to Hurghada on 30th Sept 2026 at 5 pm. The ticket agent contacted me on Whatsapp to say that bus is now cancelled and he put me on the regular bus at 2.30 pm so I had to change my Luxor plans. I asked 12Go support person Otto about a refund because my ticket cost is now EGP717 but again he said that nothing can be done because my ticket is not refundable. I will never use 12Go Asia again because of all the dishonesty, lack of transparency and poor service. After making much noise, they refunded a small amount of TBH something and had insurance on my ticket (I DID NOT ASK FOR INSURANCE BECAUSE I ALREADY HAVE TRAVEL INSURANCE). Most difficult Agents. Very dissapointed

The bus is broken, and not on time

No Space for the legs, dirty, fights, mechanical problems, late departure, late arrival. It was okay but not very impressed. Wouldn’t consider doing it again.

The journey from Luxor to Cairo was chaotic throughout and did not even end at the destination I had booked. During the trip, the driver smoked inside the bus several times and played very loud music the entire way – getting any rest on such a long journey was impossible. In Cairo, the bus stopped at several locations that were not part of the booked itinerary. As a result, the delay added up to around three hours. The main issue: the bus eventually stopped in the middle of Cairo and ended the journey there – roughly 20 km away from the booked destination in Nasr City. When I asked why the final stop was not being served, I was simply told that this was now the end of the route. No further explanation or alternative was offered. I had to arrange and pay for onward transport myself, after a journey that was already heavily delayed. Anyone booking this connection should expect that neither the stated arrival time nor the stated destination can be relied upon.

2 hours late arrival. 45 minutes later departure. Many passport checks and stops. Toilet not functioning for half the trip.

DO NOT go to “Go Bus El Sakala Street 1” as stated on the ticket. This is not a pick up point. Luckily a local told me and saved me from missing my bus. Use the main Go Bus terminal, all buses leave from here: El-Nasr, الدهار، Hurghada 1, Red Sea Governorate 1966620, Egypt

It was much to cold in the bus. The air-conditioning work so strong

The bus are not clean and the bus arrived late at hurghada

The departure location on the 12go ticket was incorrect, the bus left from a different station in the city. The time was also incorrect, It said 1:40 but the bus left at 1:33. Because of these two issues, we almost missed our bus.

Arrived 2h later than written, however this is not 12Go asias fault.

I hope I take it from VIP bus they put me in the public transport very bad area How's the phone for me $350 Egyptian woman

The air conditioning was malfunctioning and there was a smell of the toilet

Comfortable and clean. I would recommend other people to use this service

We were supposed to arrive at 3:30 PM, but instead of traveling from 8:50 AM to 3:30 PM, we ended up traveling from 9:20 AM to 7:00 PM!!! We lost several hours because of this delay. Customer support didn’t respond to us for two days, and nobody helped us. We will never use 12Go again.

It was pretty

The driver was very friendly and helpful

Everything good. On time .

The trip went very well. Unfortunately, we were cold, there was no way to close the window, and the seats were uncomfortable.

I chose this class of bus for its comfort, but besides the damaged equipment, there are no phone chargers and no TV screens. And we are arriving 1 hour and 30 minutes late.

Not so comfortable as the big bus and the departure gpd point is not Go bus office - go123 ticket has a wrong adress!!!we could have missed our bus without our driver in Hurghada

The evening bevor travelling with go bus, I have got the the ticket confermation. When I arrived at Hurghada Bus Station next morning, they have told me, that the Bus I have booked, is cancelled. I had to wait three hours for the next Bus, which had a lower booking class. I do not give a vote to the other points. in this case it is just necessary to arrive at destination.

Old bus, not suitable for westerners. Toilet worked thankfully but of course was filthy. Air con worked. Driver on time. Inadequate inner storage so had to carry my bag on my lap. Seats reclined in front of my hit my knees.

Your information shows beverage n snack service to the passengers with higher class bus . But there was no additional service ... Passenger dont feel booking higher bus class .

We arrived late at our destination because the bus kept stopping without giving us a reason. And the address on the tickets is never correct; we are systematically redirected to another address at least 15 minutes away from the one indicated on the ticket.

Bus late for 2 hours

Everything was good. Only problem was that A/C on lower level was broken. We moved up.

The bus timing was 9:45 to 6:45. It arrived at 10:45, left at 11pm and we reached destination at 9am. So do not believe the timings mentioned by operators.

Also als Touri war es eher nur ans

Way better than I was expecting after reading terrible reviews. Please stop randoms from hustling tourists for tips. Have some pride in your company.

Amazing and passion never despinted any customer always on times

The trip was perfect - fast and comfy. We traveled on the highway. The bus was very good, comfortable and modern, air condition on board. I could watch movies on the screen placed in the armchair (big selection of arabic and english ones)

On time, comfortable

There was a delay in receiving information regarding the ticket.When I did get confirmation the bus that I had booked had been changed to a later one.This was a bit confusing and not all details came through straight away. The ticket was in Arabic script so I had to get my hotel to conform all the details.

Dirty, smell bad, not started nor came on the destination at time

Too long stops

The food wasn’t distributed properly, and some people took more than their share, so a few of us ended up without anything to eat even though we had paid.

I bought business class that was not in fact

Acording to my ticket my bus time 11.00 pm (23.00) . But when i was arrived at the bus station. They couldnt my ticket. Bc They told my my ticket is 00.05 after day. Why

Very excellent.. I recommend this for all especially foreigners.. .. the bus had AC , port for charging Ur phone and enough room for leg 🍗

Bus was not clean, toilet out of service, departure delayed, poor upfront information

3 hour trip took 4.5 hours. Bus stopped at the first pick up point after 45 minutes. It took 50 minutes to get going again. Driver was smoking all the way on the mobile phone. It's scary and dangerous.

Too many stops, and the bus is too cold for me

Bus was on time and reasonably comfortable journey- selected extra leg room but did not get bigger seat