Chan Tour

The bus didn't go to Mo chit station. They wanted me to take a motorcycle to go to another place to take the bus. I refused. The bus came to Mochit Bus Station, but I had to wait outside for it. The bus was not that comfortable either.

The bus was late to depart and late to arrive by a couple of hours. It was no where near as comfortable as our previous trips with other company for the same price. Overall not the worst but not the best. I would use again no problem.

The bus didn't arrive at the estimated time .

We traveled with our bicycles and contacted Chan Tours right after booking to ask if taking them along was possible. We never received a reply, so we arrived early on departure day to clarify everything in person. We were told that transporting the bikes was possible for an extra fee. We had expected a charge of around 60–130 THB, as commonly mentioned online. However, we were given a “quotation” of 1,400 THB – the same price as our two tickets combined. We tried to negotiate, as this seemed extremely overpriced. The staff claimed that our bicycles would block two seats and therefore reduce the number of passengers. Otherwise, our tickets would be cancelled. In the end, we managed to negotiate the fee down to 1,000 THB, partly because we tried to be understanding. When the bus arrived, the bicycles were simply loaded into the luggage compartment like normal baggage. At that point, the high extra fee was no longer justified. We were told that “this is how it always works,” which we find hard to believe. Apart from this issue, the bus itself was comfortable. The seats reclined well, and we received a small blanket, water, and a snack.

Not so perfect as the others. Alone at the terminal station and suddenly announced to go further (5mn by free motobike) to find my bus. But people good workers and gentle informaters.

Going out was fine the assistant helped me a great deal. Coming back the staff just confused everyone not just myself. I was lucky my wife stayed to make sure I was ok. Unfortunately both directions passengers next to me were awful ( not your mistake) Going out had a Danish man next to me who snored so badly and fidgeted. Return were a Thai couple who spent hours clipping nails. I was surprised as they were Thais.

They couldn't speak English so good including the chauffeur of the bus, missed stopping at the bus station I requested

Easy to use and book instantly

We couldn’t sleep all night because the toilet smell was so bad, and we felt there wasn’t enough oxygen. Also, one of the drivers had very poor driving skills—the car kept shaking and made us feel very dizzy.

The on-board toilet was very poor standard

The charging port in the bus didn't work and the bus was smelling so bad ,of the lavatory.

The service is poor communication, amenities not there for what is charging. The Redbus in Cambodia is out standing, better than expected in amenities.

Bad organization to finde the right bus for your destination

Confortable seats, not that cold :), overall a good jurny.

Service is really good

when buying it was info about departure time at 22:05 and arrival at 7:00am After i came to checkin they said departure time is 23:30. Finaly it was at Midnight. Difference between 23:30 and midnight is acceptable but i dont know why 12go was selling bus for 22:05 Arrival time was at 6:00am with also supriced me. Looks like u r selling completly different trip :) I am using your website from time to time, but this is first time this kind of problem arrise. My advice for u is to recheck your timetable from khon kaen With regards Pawel Wielocha

Quick and super easy!

Old bus and slowly and dangerous driver.

The bus was 1.5 hours late. Ladies at the ticket office were trying to put me in a different seat despite I booked a very good seat online. They just ignored it crossed out the seat number on my ticket and replaced it with their own. Only after I noticed and complained they corrected. It looked like it was done deliberately.

Good service but still cannot understand why Thai buses seem to ave the air-conditioning set so cold! Make sure you bring warm clothes on any Thai bus trip!

Arrive before the expected time ???? Operators dont understand english but google translate helped.

*Cons: 1) Very old, I'd say "ancient", bus. 2) Entertainment system and massage weren't working. 3)Bus arrived 3 hours (!!!) late than in schedule. 3) It was freezing as hell at night. 4)In Nong Khai bus wasn't stop at Friendship Bridge and goes straight to bus station , keep that in mind! 5) Terrible toilet. *Pros: 1)No cockroaches. I think it want survives in that bloody cold night. 2) Seating was big and comfort enough. *Well. it was our first and last trip with Chan Tour. Nalonchai Air - one love. [ ********************************************] Минусы: 1) Очень старый, можно сказать древний автобус. 2) Не работает, ни система развлечений, ни массаж в кресле. 3) В Нонг Кай автобус пришел с техчасовым (!!!) опозданием. Еле-как успели попасть в консульство во Вьентьяне. 4) Ночью было холодно как на северном полюсе, не смотря на теплую одежду и одеяло. 5) В Нонг Кай автобус возле границы (Мост Дружбы) НЕ ОСТАНАВЛИВАЕТСЯ, имейте это в виду и не верьте Данилу. 6) Туалет очень не удобный, смывать за собой нужно водой из ведерка, нормальной подачи воды нет, соотв. умывальник тоже не работает. Ну хоть не воняло и то ладно. Плюсы: 1) Не было тараканов. Похоже они не выживают в таком холоде. 2)Кресла хоть и старые, но довольно удобные. Резюме: это была наша первая и последняя поездка автобусами Chan Tour. Nakonchai Air - ван лав!

It is good.

TV was not working, we made only one stop. We picked up sombody on the way, they were standing at the bus. Aircon was too strong.

Chairs cannot be adjusted coz switch buttoms are broken. Despite I chose seat selection from 12go page, I didn't get the seat that I selected. Apart from those, everything is not so bad.

Easy, run, bit slow, due to stops. Good reclining seats

The departure time is little of delay. And those didn't speak English

Bathroom terrible

Fantastically luxurious experience. The seats are very comfortable and recline almost into a lying position, there's a pillow attached to them, the crew is nice, they provide a blanket, some food and water. Every seat has a screen attached to it. The bus was a little late, but this is Thailand. One of the nicest trips I've done.

It was very hard to find tickets to Bangkok because of the new year, everywhere we tried told us that it was fully booked. Then I found 12go.asia on internet and found a two tickets very happy to have used the internet site and will use it again.

Buss delayed half an hour, only information in Thai at the busstation, very helpful staff, got on the right bus, traffic horrible in Bangkok, 2 extra hours to get out, highway closed, 3 extra hours, detour, the delay is not chan tours fault, I got to khon kaen, in an old but comfortable buss, I will go by buss again ,

Bus was a bit old but very confortable seats. The route and pilot very safe and professiobal. The snacks they provide is crap, but this doesnt mean to me. The only annoying thing is that air conditioning was at max for all the trip and inside the bus was unnecessarely cold (if freezing) so please bring some warm clothes.

12 hrs journey but no break for late supper.Driver excellent.

Stars are for the very comfortable seats and working wifi. Unfortunately sat on aisle seat so no air con above or reached me which made a very hot 10 hour journey. Also the same for the plug sockets. Bus would make random stops without explanation. I got off to use toilet and bus left without checking that I'd returned! Had to call driver and have him return.

Very comfortable seats reclined to an almost full flat position what allowed a nice sleep during a 12 hours ride. No wifi service available as opposed to the descirption.

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