Capitol

The guys on the bus helping me as the only foreign traveler were excellent

Very good service, punctual, took care of visa for a extra fee

They charged 10$ for the border crossing and didn’t tell before. I paid that in Dong and I payed too much in Dong and didn’t get any money back.

The ride was smooth, lunch was great! I enjoyed the ride.

This was my second time traveling with this company. On my first trip, everything went smoothly, but unfortunately, this time I was quite disappointed. They advertise Wi-Fi on the bus, but there was no Wi-Fi at all during the entire 7-hour journey. I was counting on having internet to work along the way, especially since I had Wi-Fi on my previous trip with them. I also missed the water bottle they provide to travelers on my first trip, so I was expecting to receive one this time, but unfortunately, I didn't. The biggest issue for me was the additional $10 fee for border assistance. My trip was from Ho Chi Minh City to Phnom Penh. The company collects your passport and the $10 fee while you're still on the bus, before you even reach the border. They don't give you the option to handle the visa/border process yourself, even though you are perfectly able to do it on your own. I understand charging for an assistance service if a passenger chooses to use it, but in this case, the service is mandatory because they don't allow you to do the process independently. In my opinion, if I'm paying for a bus ticket from Ho Chi Minh City to Phnom Penh, I shouldn't be forced to pay an additional $10 for a service I don't need or want to use. Overall, I expected a similar experience to my first trip, but unfortunately, this time it wasn't as good.

The location in Siem Reap was the wrong one and we looked for it for a long time. When we finally found it the bus was late (thank god because we were late too because of them) then as the bus was getting more people we realised the driver was giving everyone a water bottle exception us… When we asked for one they didn’t have any more…

The driver was very attentive. Also the bus was very comfortable.

Good overall

Very good driver, and comfortable van with good aircon

The driver team is very kind and efficient to help to cross the border quickly 👍

Great transport and journey through a beautiful country

Aircon broke halfway through the journey

They changed the vehicule to a Van, much less confort and space. The AC wasn't very good and driver always openning his window. Was very hot in the back of the van.

The air conditioning barely worked and it was 40 degrees.

The bus had huge leg space. AC was not too cold. Toilet in bus but still had enough toilet stops.

The border crossing went quickly, and Capitol had things well organized. BUT having said that, they cheated us. We had to travel the entire journey in a cramped van, even though we had booked VIP seats that were supposed to recline. A very disappointing and uncomfortable experience.

Good driver great communication

Really good experience! They even waited for me because my ferry was delayed. Good communication via what’s app how to find the vehicle and the van itself was clean, spacious and with AC. Plus we were perfectly on time. Fully recommend!

Exzellent Ride with a nice driver in a clean and goss looking vehicle.

We thought we would travel in a confortable bus but we traveled in a mini bus that was not confortable at all. Our backs really hurt. However, we had the chance to be helped at the border by an employee ; it really made the process of crossing the border easy and we are very grateful for it.

Minivan was clean and comfy, on time. Only 2 stops and we had a good driver. Travel from siem reap to phnom penh

Good ride. Left 10;minutes later Arrived later because of traffic Stopped once because someone asked

Pick up pretty smooth,after that downhill Driver did not communicate at all,he stopped at various places just outside the City and picked up some random people who then took up the spare seats. Obviously a hustle! They were then dropped off at various places along the route He stopped the bus,left the engine running on two subsequent occasionsand got out without explaining it was a rest stop? There was only one bottle of water on an eight hour journey given,no snacks provided despite it being advertised on the website. When we arrived in Ho Chi Minh City he made no announcement that we had arrived at our destination,it only became obvious when he got off the bus and stareted to unload everyone’s luggage This was on the side of a busy street with what appeared to no organisation Certainly would not reccomend if this is the standard

The bus stopped very often to pick up and drop random people along the way. A 6 hour journey turned into a 7 1/2 hours because of this. Additionally the couple of times the driver stopped for “toilet” breaks we were not told how long the stop was for so it was very confusing. Several people asked the driver but he could not speak any English so we had no idea what was going on at each stop!

Took almost 8hrs. Not even close to 6hrs that the reservation says. Other than that, all ok as the bus was literally not even half full so it was comfortable. But if it was full, I think it would be an issue as there is not even a hand divider between the seats

I traveled with Capitol from Sihanouk Province and had a very good experience. The bus was clean, comfortable, and well maintained. The seats were spacious, and the air-conditioning worked well throughout the journey, making the trip relaxing. The driver drove safely and responsibly, and the staff were polite and helpful from boarding until arrival. The departure was well organized, and the bus arrived on time, which I really appreciated. Overall, the journey was smooth and comfortable, and I felt safe during the whole trip. Capitol is a reliable bus company with good service and reasonable pricing. I would definitely choose Capitol again for future trips and highly recommend it to other travelers in Cambodia.

It was a sleeper bus. Cold air was coming from several vents, blowing directly onto my head and face, and it was almost impossible to close or adjust them. Because of this, it was very uncomfortable to sleep. They provided a small blanket, but it was too small and did not help much against the cold. The second issue was the toilet. It was very wet inside, and it was difficult to use it properly. At the same time, passengers were required to take off their shoes inside the bus, which made using the toilet barefoot very uncomfortable and unhygienic. The most serious issue, however, was the incorrect departure location shown on your website. The address indicated online was in a completely different part of the city from the actual departure point. Fortunately, I checked the location one day in advance and managed to find the correct place on my own. Otherwise, even if I had arrived two hours early at the address shown on the website on the same day, I would have missed the bus entirely, as the real departure point is on the opposite side of the city. This information must be corrected immediately to avoid passengers missing their trips.

Good ... but could be better. Suppose to leave at 8.00 am, we left at 8.10am. Suppose to arrive at 2pm, we arrives at 4.40 pm ! Driver drives properly, not too fast , not too dangerous, but he stops every 10mn to drop or take a package somewhere ! We did 4 stops for toilets, maybe 2 should have been enough for this trip. This bus was confortable, with big chairs , you can lay down your legs and recline your seat. A/C works properly. Price was good for this véhicule /ride.

The pickup location was completely wrong. In the time we were waiting there were five other people showing up aswell and we all missed our buses. Please change that! Aswell a phone number or email adress would help a lot to be able to contact the company in cases like this. 12go support didnt respond at all... At least we could change the bus without extra fee to a later one after we finally were at the right location

You send us at the wrong bus terminal

The crew was very helpfull

This was the quickest and cheapest option and the comfiest bus I ever went on!! Staff were super helpful, helped us with the visa form and took us across the border no problems! If there were more pictures of the bus everyone would book this!