Billion Stars Express
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התחנות של Billion Stars Express
חנטיאן דוטהפננג קומטרGrantral Mall MacphersonGolden Mile Caltex Stationמסוף האוטובוסים קואלה קנגסארמסוף 1 סרמבאןסונגאי פטאניפודו ריאאלור סתארKuantan Terminal Sentralזולוטיא מיליה בשניהChai Leng Park Caltexמסוף האוטובוסים קוליםברדז'יא טימס סקורנמל התעופה קואלה לומפורמסוף האוטובוסים אונה גנטינגIpoh McDonald beside MH Hotelזולוטיא מיליה קומפלקסתחנת האט יאיבוקיט קאיו היטםLaLaportפוטרדז'ה צנטרלדז'לן פקילילינגנמל התעופה קואלה לומפורסונגאי ניבונגקיטצ'נר קומפלקס לונדהדאנוקחטיאי מילליארד זוזדGolden Mile Express Terminalדז'לן בנדחרה יפוחOxley BizHubטימרלוחקואלה טרנגנומסוף ברספדו סלטן קואלה לומפורמסוף האוטובוסים צ'אנגלוןשה אלםפרנגין מוללמסוף האוטובוסים לרקיןTerminal Bersepadu Gombakבאטרוורתדונגוןמלקה צנטרלמסוף האוטובוסים פאסיר גודאנגTai Seng MRT Exit Cאמנדז'יא יפוחמסוף טיפינגThe Plazaטמן ונגקו טון אמינהמוארודין וטמהקלנג צנטרלSerembanנמל התעופה קלנילאיPenangSingaporeKuala KedahChangloonIpohגנטינג היילנדסPasir GudangKuala LumpurJohor BahruMalaccaקואנטןקלנג
Billion Stars Express Company Reviews
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Dilyara DNo information about the place of pick up in KLIA T2 (information table at the place). Except this, everything was good
Bus VIP, Billion Stars Express, 19 באוק׳ 2026
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Samuel CLiterally the easiest one star rating ever. The day of the trip the operator texted a new time 45 minutes later than our original schedule and a completely different location. Then the operator didn’t respond to any questions and was over an hour late for the new time. During the ride the bathroom door was fully locked. The driver also called a member of my group a slur on the bus intercom. We arrived to KL over 4 hours later than our planned ticket.
Bus VIP Double Decker, Billion Stars Express, 17 באוק׳ 2026
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Will EThe driver and other staff were smoking mid journey.
All seats broken.
Bus VIP, Billion Stars Express, 8 באוק׳ 2026
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PAULINA SIt is not fair that you say it takes 5.30 hs and actually it has taken 7.30 ha
Bus VIP, Billion Stars Express, 22 בספט׳ 2026
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Sam TVehicle came 3 hours late than planed. Driver was friendly but made a stop in the middle of the road.
Bus VIP, Billion Stars Express, 4 בספט׳ 2026
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Pham NThe bus company arrived two hours late, outside of business hours, so the assistance was too late.
Bus VIP Double Decker, Billion Stars Express, 1 בספט׳ 2026
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YING SDriver did not stop near Tai Seng MRT and as a first-timer using this company, I was lost and had to ask the driver for direction and walked over to the mall connected to the mrt. Also the PA system of the bus is very poor, no one understood what the driver was saying through the microphone.
Bus Express, Billion Stars Express, 24 באוג׳ 2026
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Alexander LBus departuted without me because the shuttle from Geirgetown was way to late. I had to wait 90min on the terminal to take the next bus. Just a waist of time because the people on the desk werent abme to organize a Shuttle.
Bus VIP, Billion Stars Express, 23 באוג׳ 2026
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elbadawi Ethis indian madam was on bus office in penang was deal with ys with very rude
Bus VIP, Billion Stars Express, 18 באוג׳ 2026
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Gaia DThe bus arrived in Singapore one hour later.
It was supposed to arrive in Kuala Lumpur at 20:40 but we arrived at 23:34.
Could it be possible to have a refound due to the three hours later than the scheduled time?
Thank you
Bus VIP Double Decker, Billion Stars Express, 5 באוג׳ 2026
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Maarten BGot delayed by one hour and they just told me when I got there + send me a message at te time the van was supposed to leave, almost missed the bus, the organisations English was very poor so they were not very helpful.
Bus VIP, Billion Stars Express, 5 באוג׳ 2026
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Kamish LThe fact that there was no booth or counter representing the bus service, made it inconvenient as it required an e-boarding pass, downloading an application on the spot and getting it done made it chaotic even within tha timeframe of 40+ minutes.
Bus VIP, Billion Stars Express, 31 ביולי 2026
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Hasina OThe indications of the drop off point was not complete, I had to go twice inside Tai Seng MRT with my suitcase, where I found someone who happens to know that Tim Howan is the name of a restaurant at the other side of the underground.
The bus arrived 2 hours late at KL
Bus VIP Double Decker, Billion Stars Express, 20 ביולי 2026
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Tirion SNight bus was initially delayed by 1.5hours to 1am, which happens but communication was quite poor. They also didn’t tell us that we would now need to change bus in KL at 3.30 in the morning. Finally we weren’t dropped at Penang Sentral as expected. Seats comfy and we made it to Penang but biggest issue was poor communication.
Bus Express, Billion Stars Express, 29 ביוני 2026
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Martina TThe bus did not stop at the designated arrival point, as described on the ticket. I had to take other transportation to reach the final destination.
Bus VIP Double Decker, Billion Stars Express, 23 ביוני 2026
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Steven FComfortable bus slept well.Did not like that we were delayed 1hr and got the message while sleeping at 11.45pm.we were in bed at 8pm because we had to be up at 2am
Bus VIP, Billion Stars Express, 23 ביוני 2026
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Hannah Ddespite all the negative reviews, the bus was great and dropped me off earlier
Bus VIP, Billion Stars Express, 21 ביוני 2026
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Euan FTimings on the trip were 12:25pm - 5:12pm we didn’t get there till about 7:20pm didn’t get to eat anything and lost a day due to the travel! Needs to be more specific with breaks etc
Bus VIP, Billion Stars Express, 19 ביוני 2026
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Charline Mcockroaches in the bus....
Left at 3:10pm instead of 2:30pm.
Arrived 6 hours behing schedule.....
Bus Express, Billion Stars Express, 3 ביוני 2026
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Ong BCn I know why till nw still got no news bout my refund tq. Hope cn ASAP reply me tqtq
Bus VIP, Billion Stars Express, 28 במאי 2026
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Hugh PIf you want customer service then this probably isn’t for you. If you want someone that will get you to where you want to go, then this will do.
Arrived 3 hours later than stated on original booking.
However with no real lateness, that must be how long it takes.
Coach was comfortable and managed to sleep.
Bus VIP, Billion Stars Express, 26 במאי 2026
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Sridhar SVery good
Bus VIP Double Decker, Billion Stars Express, 25 במאי 2026
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Oliver AVERY unprofessional. Starting with the reception, the woman was super annoyed at every question, while giving each passenger different directives (check in, no check in, super confusing), she didn't give us information on the whole procss either, you had to figure it out for yourself, and very overcomplicated. We had to download a different App MIDWAY to keep checking in, which wasn't functional either. Completely ridiculous. Also, the driver was super unprofessional, screaming into his phone all way long, singing terribly, smoking under the smoking prohibited sign... playing on his phone, stearing with his elbows, very terrifying ... NEVER choose this when you have ANY other options
Bus VIP, Billion Stars Express, 17 במאי 2026
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Ella CThe bus itself was good, very comfy. However, the bus driver was unclear about where we were stopping, I know he cannot help the traffic but we arrived a lot later than usual and were dropped far from the location it stated on 12go. It would have been nice to have been told that we were no longer stopping at the planned stop, as we then had to get a 40 minute taxi quite late at night.
Bus VIP, Billion Stars Express, 16 במאי 2026
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Sean TBus journey would have been excellent, if not for the staff behaviour.
Either the driver or colleague shouted rudely at me in Malay (which i do not understand), like I was a lowly army recruit all because i stood up for a bit while the bus is moving.
Had no clue why another staff spent nearly 5 minutes discussing and nearly asked another customer to leave the bus, all because the customer's shoes weren't clean
Honestly i don't remember coming across any clear rules and regulations banning customers from boarding a bus due to dirty footwear
This operator could have been perfect but the staff in general, need serious customer service training
Bus VIP, Billion Stars Express, 16 במאי 2026
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Karen TCoach was comfortable but driver wasn’t on time. The Billion Stars staff wasn’t in his office nor at the coach bay during departure time. Driver was late for 28mins and vehicle number was unknown at that moment.
Bus VIP, Billion Stars Express, 14 במאי 2026
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Samuel RThe bus was supposed to leave at 0900. There was no communication at all, no indication that the bus was delayed or that we were even in the right place. We tried calling every number on the booking form, including the "hotline" and got no reply on any of them, I also messaged on WhatsApp and sent an email and only received a response an hour later, after the bus had finally arrived. It was an extremely stressful experience. The bus left long after the advertised departure time with no explanation or apology from the staff there and there was nobody present at the time we were all told to get there to give any information, which is simply not acceptable. The conductor on the bus was also surly and unnecessarily unpleasant, and whilst the seats were reasonably comfortable, the inside of the bus was certainly not very clean, Finally, the advertised arrival time was 14:37. We didn't actually arrive until after 18:00.
Bus VIP Double Decker, Billion Stars Express, 11 במאי 2026
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Alexandra SStaff were really nice but we arrived 4 hours past scheduled arrival time and we left on time.
Bus VIP Double Decker, Billion Stars Express, 10 במאי 2026
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Yin M1) The pick-up point was not accurate
2) The bus was 15 minutes late & there was no one to help
3) Driver smoked and talked on the phone during the journey
Bus VIP, Billion Stars Express, 28 באפר׳ 2026
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Frederica BSoooooooo bad . 30 before the bus was supposed to leave got a call saying it was going to leave from another place 40 minutes away and that they wouldchange the tom from 9:35 to 10. So I went there and it was an hour late.
Then you can't eat or even drink water on the bus which is crazy for a 10 hour bus ride. And final they dropped me off at Sungai Nibong Bus Terminal which is 40 mins out of Georgetown which my original ticket was for and said I needed to wait half a hour for a van to pick us up i waited for over an hour and no one came so I had to get the local bus to George Town. Overall terrible company would not recommend.
Bus Express, Billion Stars Express, 28 באפר׳ 2026
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Audrey LAeroline est beaucoup mieux très long et vétuste
Bus VIP, Billion Stars Express, 27 באפר׳ 2026
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Leandro BEveryone I interacted with in the company seemed to hate their lives and hate their customers. The driver specially seemed easily annoyed by the simplest questions. Plus the fact that the bus was one hour late
Bus VIP, Billion Stars Express, 26 באפר׳ 2026
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Carina WIt was an 8 hour trip instead of 5 hours. We had no toilet rest and there was no toilet on the bus. We had to download an app before we could enter the bus. And pay an extra fee of 3 RM to get the ticket downloaded on the app. Although there was no change described before, we had to change from a van to the big bus.
Bus VIP, Billion Stars Express, 22 באפר׳ 2026
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Nicole ETook 2 hours longer than it was meant to and the staff were not very helpful in letting us know where we had to go
Bus VIP, Billion Stars Express, 21 באפר׳ 2026
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Erik JVery rough to sleep on bus, schedule changes, needs to recline more
Bus VIP Double Decker, Billion Stars Express, 20 באפר׳ 2026
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Tara IThe driver arrived on time but we arrived to Kuala Lumpur 2 hours after we were supposed to get there.
Bus VIP Double Decker, Billion Stars Express, 13 באפר׳ 2026
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Maik LIn the bus terminal I have download an app and have to pay a fee for downloading QR codes to enter the terminal. We arrived three hours late
Bus VIP, Billion Stars Express, 13 באפר׳ 2026
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Priyanka SIt was 2hr late from the arrival time
Bus VIP, Billion Stars Express, 6 באפר׳ 2026
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Michel SI bought a ticket to go from Penang Komtar to KL Hentian Duta in a little less than 5 hours.
I was put on a poorly air conditioned shuttle at Komtar, to another Penang bus station, where I had to check-in and take my bus. My bus then went to another Penang station and eventually got on the highway.
We also stopped in Ipoh.
We arrived at Hentian Duta something like 7 hours and 20 minutes after we left Penang Komtar, and there was no major traffic delay.
Bus VIP, Billion Stars Express, 2 באפר׳ 2026
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David PThe bus never showed at location few by clllpkilllkkk a a l
Bus VIP Double Decker, Billion Stars Express, 28 במרץ 2026
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Ulrike PThe shuttle bus to the boarding point was a minibus. As a result, it was packed and the ride to the actual tour bus, albeit short, was uncomfortable. This was followed by another transfer, from the first tour bus to a different one — perhaps due to route consolidation? This resulted in a delay of approximately 2.5 hours.
Bus VIP, Billion Stars Express, 25 במרץ 2026
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Ronaldo TIncorrect pick up point; one hour delay; several unnecessary stops causing travel took so long.
Bus VIP Double Decker, Billion Stars Express, 10 במרץ 2026
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Irina HThe Bus arrived 20 min late, without any information. Then the driver drove six hours to KL without any break, so we couldn’t use a restroom or get something to eat. He also drove very fast and it didn’t feel save. I didn’t drive to my planed place but left in KL.
Bus VIP, Billion Stars Express, 3 במרץ 2026
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Ludovic FThe driver was smoking when driving! Disgusting
Bus VIP, Billion Stars Express, 28 בפבר׳ 2026
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Stephen CExcellent bus and driver
Bus VIP, Billion Stars Express, 28 בפבר׳ 2026
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Sophie WA terrible experience.. the fan couldn't be turned off so I was blown cold air at. The driver was very rude and didn't allow us to stop for restroom breaks. Points only because the bus seat itself was very comfortable
Bus VIP, Billion Stars Express, 5 בפבר׳ 2026
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pierangela D3 hours late, dirtydirtydirty bus, instructions are not clear
Bus VIP, Billion Stars Express, 5 בפבר׳ 2026
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Henriette NReally big seats, and we stopped a lot to use the restrooms and buy food
Bus VIP, Billion Stars Express, 4 בפבר׳ 2026
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Eric LBus was not clean, driver unfriendly to customers.
Bus VIP, Billion Stars Express, 2 בפבר׳ 2026
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Celia TWe arrived 4 hours late. And in 10 hours, we only stopped one time at the beginning of the trip to take a break.
Bus VIP, Billion Stars Express, 1 בפבר׳ 2026