Alisan Golden Coach

There was nothing wrong with the operator. The problem was with 12Go. They gave me the wrong address for the operator. Apparently the operator has told 12Go on numerous occasions and they have nothing about it. The instructions 12Go talk about some 'transit' to where you actually board the bus. This is not correct.

Comfy, on time and all together a pleasant journey!

Bus was perfect: comfortable, clean and exactly what was shown in pictures. Drivers were nice and informed everything to passengers. Waiting area before departing, even though it is not in a bus station, felt like one.

I bought a seat

The bus arrived 4 hours before expected which meant we had nowhere to stay when we arrived because we had planned being on the bus where we would sleep!

Bon voyage, pour un trajet de nuit. Excellent passage de frontière. L'arrivée à TBS nécessite toutefois une préparation pour rejoindre le centre-ville.

The best coach

The seats are very comfortable. As I traveled alone, I chose the single seat in the online booking which was smooth. It was a night trip so when I requested to change my destination from hentian duta to TBS, they said fine. If I changed the time though, I have to pay 10 MYR more. I was a bit worried because the bus has no terminal and passengers has to stay in a waiting area/office and I wasn't given an instruction like this. I thought that there will be a terminal for the bus to wait. Everything went well after the motorcycle brought me to the office and charged me 100baht. Thank you for the safe trip.

The wall plug to charge phone was not working and when the bus people was asked they said they did not switch it on. The signal for the bus's WiFi was not good. There was no passenger seat belt.

So we were ask to check in 30mins before departure time most of us reached at 11.30pm but the bus were late for about 40minutes so what’s the point for us to check in early ? And also the bus wasn’t service or check before departing it broked down after 1hour and half from departure point and passenger end up waiting in the bus for 40mins with no reason given I felt lucky because the bus was fixed after that but what if the bus couldn’t be fix so we need to wait how many hours ? Then we are supposed to reach at 8.30am in the morning but we end up reach at 1.00pm wasted a lot of time on all this issues. Few recommendations 1. Be punctual 2. Service or check up your vehicles before departure

For that price I didn’t expect great wonders. The bus was late to begin with, like everything else in Asia - so not very suprised. The bus stopped quite a lot for both unknown reasons and for a number of passengers who needed to smoke. We also arrived later than planned. My guess is that they don’t include the immigration in their calcuation which then always sets them back at least 45 min in schedule depending on the wait. But after all, we got from Kuala Lumpur to Hat yai safe and sound, for a good price.

Nice service..

Great service, clean bus, reclining chairs with leg and foot rest, plenty of stops for bathroom breaks.

Very confusing journey. The bus kept stopping and at one stop it appeared that the bus had broken down and the driver was taking parts off the bus and putting them back for quite some time but we were given no information. We ended up being on the coach for nearly 11 hours when it was meant to be an 8 hour journey and we weren't given any estimates on when we'd arrive which meant we checked in late and couldn't let our host know. Was all quite frustrating.

Departure time and arrival time spot on!

Bus is extremely comfortable! Charging point plus WiFi. Best bus I've been on and the staff at the office see amazing

Reasonably comfy

Fully satisfied Thanks

No toilets. Stopped a few times Took about 2-3hrs longer than expected. All in all a below average journey.

Smooth bus ride with no troubles at all. Cheap and easy way to get from Malaysia to Thailand!

lose many time(3.5 hours) between border thailand -Malaysia

A very nice and comfortable bus. The only thing that I dislike is that the driver keeps smoking once in a while (although there's a non-smoking sign above his head). Every time he smokes, the air con will be set to exhaust the smoke's odor. But I sat on the front line, right behind the driver so it doesn't fix anything. That's a thing to be noticed. The rest of the trip gone smoothly.

Very Good service

The journey itself was good but they could find my ticket number at the bus terminal and the driver didn't have my name or any seat for me. Big communication problem between 12go.Asia and alisan coach company

I don't know why the name is "VIP" they promised even food and toilet, but wasn't like that. The radio was too loud and the driver was talking by cell phone for long periods of time. The Wifi, air-condition was fine.

Both drivers smoked while driving and were also very busy with surfing the net on their phones. One even used a tablet and a phone. As a result the bus was drifting left to right. Unsafe company