ET
Elisa TI have never had such a terrible experience with a company. They confirmed twice that they would pick me up at the meeting point, so I waited as agreed, only to be left stranded with no updates at 4:20 a.m. in the middle of nowhere in Vietnam. If I hadn’t called them, they would probably have left without me.
They then asked me to take a taxi because their vehicle had broken down and the driver didn’t want to come and pick me up. We eventually set off towards the airport 45 minutes late.
After an hour on the road, they dropped us off at a bus station without giving us any instructions or information. Apparently, there was supposed to be a taxi waiting for me, but it left without me because the driver didn’t know how many passengers they were supposed to pick up.
Absolutely no organisation, no communication, and no respect whatsoever for their customers. This is absolutely disgraceful.
טאם קוק – האנוי, אוטובוס Limousine 11, Duy Khang Limousine (Duy Khang Limousine), 20 באוק׳ 2026
JL
Jacob LTook us to Hanoi and comfortable seats, but that’s about it. 1,5 hours late and dropped us off 30 minutes from the designated location. We were supposed to wait there for another bus to drive us the rest of the way, but that bus wouldn’t arrive in another 25 minutes (note that we were already 1,5 hours behind schedule). Everyone on the bus ended up taking a Grab from there. Don’t know if this was just bad luck or a regular occurance.
טאם קוק – האנוי, אוטובוס Limousine 11, Duy Khang Limousine (Duy Khang Limousine), 19 באוק׳ 2026
AM
Andrew M40 minutes late being picked up. Bus driver received wrong drop off location from his office even though we communicated the location the night before with the company via WhatsApp. Overall it was not a less than satisfactory experience.
טאם קוק – האנוי, אוטובוס Limousine, Cat Ba Discovery, 18 באוק׳ 2026
RM
Remco MBit chaotic experience, dated cars and drivers ignore rules. Did not reach the final destination because driver was pulled from the road by the cops.
טאם קוק – האנוי, אוטובוס Limousine 11, Duy Khang Limousine (Duy Khang Limousine), 18 באוק׳ 2026
LV
Lucas Vthe trip was fine, got us point a to point b. felt a little misled by the lack of information on the transfers. it felt like half of the time was spent in the transfer vehicles rather than the limousine bus
טאם קוק – האנוי, אוטובוס Limousine 11, Duy Khang Limousine (Duy Khang Limousine), 12 באוק׳ 2026
DM
David MHad to have luggage in the vehicle with us despite it being well below the maximum dimensions. Driver stopped for 25 minutes about 20 minutes into the journey and then drove very aggressively to make up time, made no sense.
טאם קוק – האנוי, אוטובוס Limousine 10, Daiichi Travel, 7 באוק׳ 2026
JR
Jonas RI accidentally booked for the wrong day and only noticed half an hour before departure. Immediately after reaching out to Cat Ba Discovery on whatsapp, they organized a different bus for my party of 3 on the same day, departing at the same time as I originally booked. 10/10 customer support
טאם קוק – האנוי, אוטובוס Limousine, Cat Ba Discovery, 6 באוק׳ 2026
GJ
Grace JThe first vehicle showed up 50 minutes late - kept being told "5 more minutes" of waiting. We were transferred into different vehicles a total of 3 times, which the company does state in their T&Cs, but one of them was too small for the number of passengers so I spent 20 minutes in the tiny seat in the boot, and another vehicle had no boot space so our big luggage was crowded inside with us. They did get us from A to B but aside from that, it wasn't great.
טאם קוק – האנוי, אוטובוס Limousine 11, Duy Khang Limousine (Duy Khang Limousine), 5 באוק׳ 2026
N
Noemie Bus was lait and the driver very very slow at the beginning.
טאם קוק – האנוי, אוטובוס Limousine 10, Daiichi Travel, 30 בספט׳ 2026
SL
Sarah LI was extremely disappointed that after booking this service a month prior and regular messages with operators about drop off hotel details they waited until we were on board to say that they would no longer be able to drop us at our hotel. I had been messaging the night before! There is some street closures in the city on the weekends but our section was not affected. We were told to pick one of two drop off points then find transport from there.
טאם קוק – האנוי, אוטובוס Limousine, Cat Ba Discovery, 28 בספט׳ 2026
