JC
Joel CEverything went wrong with this company from the very beginning. The van was supposed to leave at 3:00 p.m., but it did not arrive at the meeting point until 3:45 p.m. Every time I contacted them via WhatsApp, they told me to wait another two minutes and said the van was on its way. In the end, we waited more than 45 minutes.
When the driver finally arrived, he did not speak English, did not even look at us, and gave us no explanation whatsoever. He simply threw our suitcases into the luggage compartment and told us to sit at the very back of the van.
After two hours on the road, he suddenly stopped and, without any prior warning or explanation, told us we had to transfer to another van. He unloaded our luggage, and we then had to wait for more than half an hour in the second van while they waited for passengers from another trip, whom we also had to pick up before finally continuing to our destination.
The entire journey took more than four and a half hours, even though the estimated travel time was only three hours.
Overall, this was a very disappointing and poorly organised service. The lack of punctuality, communication, and basic customer service made the whole experience extremely frustrating. I would not recommend this company.
הואה – הוי אן, אוטובוס Limousine, Thuan Phat Limousine (Hộ Kinh Doanh Nguyễn Cữu Tân), 19 באוק׳ 2026
HH
Hector HThe bus was comfortable, but the location and time of departure and arrival were not the one we paid for.
הואה – הוי אן, אוטובוס VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), 15 באוק׳ 2026
DE
Daisy EOn time, good communication, comfy bus!
הואה – הוי אן, אוטובוס VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), 13 באוק׳ 2026
MG
Marc GExcellent communication. They informed us via WhatsApp (which was great) about the change of departure location. They also kept in touch with us throughout the journey in case there were any problems. The bus is absolutely amazing and has everything you could possibly need. The only downside was that we arrived 1 hour late.
הואה – הוי אן, אוטובוס VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), 10 באוק׳ 2026
YC
Yvonne CI booked an expensive first-class bus offering some comfort for the long journey. Instead, a standard bus showed up. It was a sleeper-AnPuhTravel-, admittedly, but without a pillow or blanket—just a bolster that was far too big and kept sliding down. I can handle a lack of comfort, but I don't think it's right to be charged for top-tier first-class service and not get it!
By the way : Departure 1 hour delay
הואה – הוי אן, אוטובוס VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), 9 באוק׳ 2026
C
Carmelo The departure has been delayed but the arrival at destination was late, so 4 hours to run from Hue to Hoi An,
הואה – הוי אן, אוטובוס VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), 8 באוק׳ 2026
MR
Marina RFast efficient service. The ride to Hui An uneventful.
The comfort of the seating was AA+.
הואה – הוי אן, אוטובוס VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), 7 באוק׳ 2026
J
James The van left 50 minutes after it was originally scheduled to leave, and for the last half-hour I needed to leave the van and get in a car that was going to my destination. Nothing tragic, but definitely suboptimal.
הואה – הוי אן, אוטובוס Limousine, Hung Thinh Phat Limousine, 1 באוק׳ 2026
TV
Thomas VDriver was too fast and take too much risk to be on time becauseh ge make a deal with another taxi who took us at the halfway. Next one was good
הואה – הוי אן, אוטובוס Limousine, Hung Thinh Phat Limousine, 28 בספט׳ 2026
PS
Paul SExcellent views along the coast from Hue to Hoi An. Mountains and Sea. Comfortable seats with massage option for your back. Very nice service. Will use again!
הואה – הוי אן, אוטובוס VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), 25 בספט׳ 2026
