KD
Kim DArrived two hours later than advertised. Spent nearly an hour waiting for the pick ups from the airport. Not impressed
האנוי – סאפה, אוטובוס תא יחיד עליון, G8 Sapa Open Tour (G8 Sapa Open Tour), 10 בנוב׳ 2026
AH
Anna HOverall the experience was fine. We had one stop for snacks and toilet. Make sure to grab a jacket, the AC can be harsh. We arrived a bit later than expected
האנוי – סאפה, אוטובוס תא יחיד, Sao Viet, 9 בנוב׳ 2026
NO
Nofisat OIt was all good. There was a pick up and droff off adress when I booked but a day before no one messaged about it and I messaged them. They told me they would not so I went to meet them instead. We did not arrive on time but it was not an issue for me. The bus was comfortable and I was able to sleep without issues. Staff was okay so 5 stars for me.
האנוי – סאפה, אוטובוס שכיבה, Sapa Explore, 9 בנוב׳ 2026
AS
Amy SI needed to cancel this trip, and I was attempting to cancel well within the cancellation refund time frame, however cancellation on this ticket didn't show as an option and so I contacted the support team to have them cancel this but they took no action despite acknowledging my request to cancel and why I couldn't on the app. I am still attempting to receive a refund but they are not providing answers. Very disappointed and I still am in my right to be refunded as I requested multiple times for cancellation.
האנוי – סאפה, אוטובוס תא יחיד עליון, G8 Sapa Open Tour (G8 Sapa Open Tour), 9 בנוב׳ 2026
MH
Merel HThe bus had an accident, no communication possible with bus driver. Only 1 stop for toilet 1 hour before arrival
האנוי – סאפה, אוטובוס תא יחיד עליון, HK Buslines, 8 בנוב׳ 2026
MB
Matthijs B2 hours delayed without any updates whatsover.
האנוי – סאפה, אוטובוס תא יחיד תחתון, HK Buslines, 8 בנוב׳ 2026
M
Malgorzata They were late over 1 hour to collect us and was poor communication with them when we text them,
Also we should arrive to Sapa 23:10 we arrive 1am.
האנוי – סאפה, אוטובוס תא יחיד עליון, G8 Sapa Open Tour (G8 Sapa Open Tour), 7 בנוב׳ 2026
MS
Martina SThe confuctor and the helpful and friendly accompanying you!
האנוי – סאפה, אוטובוס תא יחיד, Sao Viet, 7 בנוב׳ 2026
MA
Mohammad AThe bus operator is very nice but the app 12 go is not good at time of booking for every step it adds some amount and at the end the amount becomes huge from what it has shown initially.
האנוי – סאפה, אוטובוס שינה 44, Inter Bus Lines (Công Ty Cổ Phần Inter Bus Lines), 7 בנוב׳ 2026
DV
David VThe bus took an extra hour to arrive. Nevertheless, I found the service to be very good; the lie-flat seat is very comfortable. I would use this service again without hesitation.
האנוי – סאפה, אוטובוס תא יחיד, Sao Viet, 6 בנוב׳ 2026