Nice MY

Very professional handling from booking to arrival. The seats of the (older) bus were comfortable and provided a lot of legroom. I wished there was an option (a net or similar) for personal items to put in during the trip, but it didn't bother a lot. The multimedia screens at the seats didn't work, but it's not a big deal either ;)

Happy with the service provided. Bus arrived pretty much bang on time (15 minute delay), made a food / loo stop half way through the journey and the seats were comfortable.

The picture was not the same as the bus provided.

All Perfect, nice driver

Bus was good but the waiting room needs hell of an improvement .

The toilets could be cleaner but the journey and coach was nice

We left on time and arrived close to on time. Bus was a bit old but clean enough.

Jag vet inte om det är kotym att damen som skriver ut en beställd och betald biljett ska ha något extra. Det ville kvinnan på Sungei. Resan funkade bra. Vid ankomsten till Singapore blev jag frånåkt i Woodlands, men det kan ha berott på att det krånglade lite med mitt boende i Singapore. Det får jag själv ta på mig. Började som enda passagerare, men fick byta buss på vägen. Det var väl OK det också, och förståeligt.

But was clean and comfortable. Bus driver was a lunatic. Speed limiter alarm was ringing for the whole journey. Coming down one of the big hills, he was going so fast that if another vehicle had pulled out it would have been game over. Very bad driver

Travel time is around 6 hours, the bus is old and nobody help in taking luggage on-off

The AC wasnt working on the bus, so departure was delayed by 30 minutes. Otherwise the trip was perfectly smooth. The busy stops at KL Sentral before the final stop at old KL station.

Very comfortable ride ! Would definitely recommend

Bus needed cleaning.

Bus was on time &Very comfortable

Awesome comfort

Arrival was ~30 minutes late. Bus was comfortable, but a little dated.

Great service

It was a very relaxed ride from KL to Penang. 5+

Very comfy bus ride from KL to Penang. No delay, arrived exactly on time. Good driver. Entertainment didn't work, I think. But who needs it on a bus ride? Better look outside and enjoy landscape. Recommended !!

The people were nice, but that’s also the only thing that was pleasant from the trip. The waiting room was very old and uncomfortable. It looked like it was an abandoned house - the toilet was disgusting, the couch was ripped with cracks in it and the room had no ceiling. On the site they said it would take around 4,5 hours to get to the destination. In real it took them more than 8 hours. We could have accepted some delay, but this was almost double the time they said.. very disappointing. Besides that the bus was not clean and comfortable at all. Everywhere were stains of food and drinks from the previous passengers. Also the bus had a bad smell to it. I would not recommend this bus to others. You can better take the plane to spare time.

Long voayage en bus car beaucoup de bouchons. Mais service correct.

Everything in order! The waiting hall need some renovation but the ride was perfect.

Very comfortable chairs that recline and have USB ports for charging. Easy and comfortable journey.

A little disappointed. The bus operators office was in very poor condition. The bus was very different from the advertised picture and was generally in poor condition. On the other hand, the ride was comfortable and relatively on schedule.

Salio el bus a horario pero por tráfico llegamos hora y media tarde al destino. El bus estaba limpio y cómodo. El aire acondicionado muy fuerte (llevar abrigo). Solo ofrecen una parada para ir al baño y comprar snacks.

Excellent Trip.

Good

It was in time but the bus was sooo dirty! Anyway big seats and confortable bus.

Everything fine, took a little longer than expected, but there was a lot of traffic, so it wasn’t the drivers fault

All great. Very funny destroyed boarding lounge

Very comfy and clean would definitely use again

Booking online went smooth, if you print out your ticket then you're good to go. The Old Railway Station in KL is a bit out of shape, but doesn't really matter. The bus departed on time and despite being a bit out of shape, has comfortable and specious seats, which made the trip pretty pleasant. We stopped once for a toilet/food break and arrived a little later than stated, due to traffic jam outside the city. All and all I would recommend!

Bus was clean enough and comfortable. Didn't take as long as stated on 12go, but we expected that already. The lobby at KTM railway was in horrible shape, but you only have to wait there for half an hour and it's air-conditioned

Bus arrived on time, lots of leg room. Only downside was that the bus smelt a bit of urine.

On time leaving, arrival delayed due to road works. Coach comfortable but cold! No real complaints.

Good service. If you book online, when you get to the bus station you must head upstairs to get your ticket printed (this costs 1 ringgit). Nice bus, very roomy seats. Our bus ran a little late that stated but not by too much. I would recommend this service.

Not so clean bus. Power station not working. TV not working. But the seat is rather comfortable enough for me take naps once in a while. Receiving area is soooooo not clean!!! Everything’s broken.

Very good bus, comfortable. A bit dirty though. We reached the final station before expected, good point. The stop could be more then 10 min.

12go apps didn’t show the actual photo update of the bus.

Bus left exactly on time Seats were nice and comfortable Price also very good

Good journey, air con a little too cold

Super comfortable and smooth ride. Would definitely travel with Nice again.

Most comfortable bus trip ever! Seats were very comfy, lots of legroom and the possibility to charge your phone if you bring a usb cable.

Amazing bus with huge seats and lots of space!

Convenient!

Excellent service! Prompt start, on time arrival and very alert driving

Bus was very late, due to accident on motorway Bus was scruffy No entertainment Driver was safe

The bus was comfortable and the driver was good. Thanks for getting me to my destination

The bus was nice. The only complain is that monitors were not working. So much traffic on the road Penang-KL. We reached KL with 4 hours delay. I really recommend to go by train.

At the busstation Sungai Nibong ( Penang ) the information On the digital bord not match the platform where the bus Will be depart from, And second , it Will also helps to mention the name of the station of the arrival station, because when you travel for the first time, the arrival city is unknown for one an other.