AL
Annie LThe driver was an hour late picking us up. We were last to get picked up. They had issues with luggage because some of the other passengers. They packed too much so they had no room for ours. They stored our luggage inside the vehicle in the aisle area which made it difficult for the other passengers to go in and out. They had to step on our luggage to get out. Thankfully our luggage was ok.
از هانوی به تام کوک, اتوبوس Limousine, Cat Ba Discovery, ۲۶ اکتبر ۲۰۲۶
AJ
Antoine JAbsolutely no space for the legs, 1:30 min late
از هانوی به تام کوک, اتوبوس Limousine, Cat Ba Discovery, ۲۵ اکتبر ۲۰۲۶
JM
Justin MDidn't expect to change vehicles 2 times as this was not stated on the ticket. First driver was a bit late and it was just a car not a bus, he did call upon his arrival to pick us up. 2nd vehicle was a larger can which was more aligned to what was advertised, massage chairs, charging ports and recliners. The last vehicle was a much older van. Can be a little confusing as a foreigner not knowing if you're getting in the right vehicle but the drivers did have a piece of paper with our names. Arrival time was later than stated on ticket due to the multiple stops and breaks taken between vehicle changes.
Customer service was fast to respond when I was wanting clarification on pickup times.
از هانوی به تام کوک, اتوبوس استاندارد, Cat Ba Go Easy Limousine, ۲۳ اکتبر ۲۰۲۶
FF
Fadi FIt is not a limosine if the wwholebus isle is filled with laugage
از هانوی به تام کوک, اتوبوس Limousine 11, Duy Khang Limousine (Duy Khang Limousine), ۲۲ اکتبر ۲۰۲۶
SS
Stjepan SDriver was driving like crazy, you could feel every hole, every bump, few times we even were seconds from crash. Also organization wise it was terrible because they are not driving to the exact location of drop off, we had to switch vehicle while we were in Hanoi without even telling us anythingy. Additionally we were going around Ninh Binh/Hanoi picking up some people and packages, hence it took us eternity to get out of city. I would not recommend them to anyone only if they were only option.
از هانوی به تام کوک, اتوبوس Limousine 11, Duy Khang Limousine (Duy Khang Limousine), ۱۷ اکتبر ۲۰۲۶
KS
Kirk SVery clean. New bus.
از هانوی به تام کوک, اتوبوس Limousine 10, Daiichi Travel, ۱۶ اکتبر ۲۰۲۶
JW
John WThe leg of the journey from Hanoi to Hoa Lu was fine. The attitude of the young driver that took us from Hoa Lu to Trang An was terrible, he was a bad driver and was unhelpful. I am 65 years old and I had to load and unload our luggage myself while he stood there in a sullen mood. His behaviour is in contrast to what we have experienced with 12go in the past.
از هانوی به تام کوک, اتوبوس Limousine 11, Duy Khang Limousine (Duy Khang Limousine), ۱۵ اکتبر ۲۰۲۶
FY
Flo YPickup was late and the driver did not drop me off at my hotel, claiming that cars could not go down the road where the hotel was located. That claim turned out to be false.
از هانوی به تام کوک, اتوبوس Limousine, Cat Ba Discovery, ۱۱ اکتبر ۲۰۲۶
MS
Mackenzie Sa little unorganized at first with the bus coming early and having to rush to meet it but it all turned out fine and i got to my destination!
از هانوی به تام کوک, اتوبوس Limousine, Cat Ba Discovery, ۱۱ اکتبر ۲۰۲۶
AV
Anthony VAwesome company.. very quick to respond, great customer service. Very friendly. Limousine was very clean and comfortable.
از هانوی به تام کوک, اتوبوس Limousine, Cat Ba Discovery, ۹ اکتبر ۲۰۲۶
