KC
Keylee C(This is for the Vientiane -> Vang Vieng bus/van). It was okay. It was not the same van/bus as the picture, it was much older. But it worked so I don’t really care. Our hotel was out of the pick up area so we went to the sarah transport office (near veintiane night market area) 30min before the time it was scheduled for like we were told. We didnt end up getting picked up until 30min after the initial time we were given - so we were there waiting for almost an hour. Didn’t bother us, but that information just wasn’t clear. We were fine waiting there though, there was outlets to charge our phone and it was cool in the building.
Vientiane to Vang Vieng, Van Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Jun 8, 2026
GM
Grayson MSadly I was missed in hotel transfer pickup. When I messaged asking what time I would be picked up (20 minutes after specified pickup time), they responded that they are already on their way to the destination and asked if I was picked up. I said no.
They then said they were on their way back, and I was picked up, however that transport operator was not Family Service, so I am not quite sure what happened there...
End of the day I got to where I was going
Vientiane to Vang Vieng, Van Standard, Family Service (Family Service), Jun 7, 2026
DM
David MPickup was punctual. Must people were ready at their respective hotels except a group of locals who had not finished breakfast so we had to wait 20 minutes. IMO the driver should not wait - if they're late it's their problem.
Then tanked up.
Then passed out hotel 1 hour after being picked up there
But when we finally got glon the highway to VV it was fast and smooth.
Just too much racing about back lanes in VTN.
Vientiane to Vang Vieng, Van Standard, Family Service (Family Service), Apr 13, 2026
AO
Alelie OExcellent. Vientiene to Viang viene. on time, driver was nice
Vientiane to Vang Vieng, Van Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Apr 4, 2026
CC
Consuelo CHe didn’t take me to the drop off choose
Vientiane to Vang Vieng, Van Minivan, Yortdoy Travel (ยอดดอย ทราเวล), Mar 10, 2026
LF
Luise FTo late. Minivan changed into a Bus. Bus needed even more time.
Vientiane to Vang Vieng, Van Minivan + Bus, Buasai Travel, Mar 8, 2026
GL
Guillaume LReplaced mini bus by bus and took more than 1 hour to depart
Vientiane to Vang Vieng, Van Standard, Family Service (Family Service), Feb 16, 2026
CR
Christopher ROk. Bus broke down on route but was fixed in an hour
Vientiane to Vang Vieng, Van Standard, Family Service (Family Service), Feb 14, 2026
MB
Margriet BI booked in time for a minivan to Vang Vieng, but "they" forgot to pick me up.
They brouwt me to al local busstation where I had to wait more than 2 hours before we left.
It's a pity.
Other transport with 12Go in Laos went well!
Vientiane to Vang Vieng, Van Standard, Family Service (Family Service), Feb 4, 2026
UW
Ursula WWe booked two trips with Sarah Transport (Vientiane -> Vang Vieng and Vang Vieng -> Pakse via overnight bus). Both times everything worked well. For the night bus trip there were long waiting times at the office of Sarah Transport in Vientiane and again at the bus terminal. But these were communicated clearly beforehand and we knew what we signed up for. We were a bit nervous about the night bus but they did a good job explaining everything. They brought us to the bus station and walked us to the bus we needed to take. The night bus itself was an adventure, for sure. IF YOU ARE A SOLO TRAVELLER be aware that you'll share your bed with another person. The beds are quite small and I doubt it's possible to sleep in there without physical contact. If you don't mind, you're good. In case that's a problem for you, you might want to find yourself a travel companion beforehand that you don't mind spooning for the 10h you'll be on that bus (we arrived at 7:00am, scheduled arrival was at 8:00am). We travelled as a married couple so that was fine.
Vientiane to Vang Vieng, Van Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Feb 1, 2026