IB
Ismael BGood Evening
Today I took a bus with your company at 11:30 to Van Vieng. The staff first put us in a van and then they told us that we had to get off to wait until 12:00 and leave things inside. My backpack is on the seat next to the chofer seat.
The staff kept our luggage in the van and we got in... and then they made us get off because we had to wait until 12:00 to leave. And all of us who climb on that go leave our belongings inside.
The staff took advantage of the fact that it had started to rain and they sat us in an area where we had no vision of the van. And that's where they took the opportunity to steal my money. Please speak to your staff and they will return it to me.
They told us that they would be insured but they took 550€ from me. Please contact the staff who were there this morning and return my money because otherwise I will go to the police office to report this fact.
I don't want to report it to the police because I know that the penalties here are very high for robberies. And I'm trying to manage it amicably with you
My belongings were right in the seat next to the driver because I was going to go in front. Please I don't want to cause problems for anyone but I need my money back. I realized that I was missing it when I went to exchange the money for the local currency
Here in Laos it's very difficult to get a site where they exchange euros € for the local currency. In every office there are cameras and it will be very easy to find out who changed euros. I prefer to be friendly and work it out peacefully and privately.
Thank you so much and i hope talking about with your staff and return my money.
Vientiane to Vang Vieng, Van Standard, Family Service (Family Service), Aug 3, 2026
GP
Gena PGreat service. Fast, professional, convenient.
Vientiane to Vang Vieng, Van Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Jul 25, 2026
JG
Jack GOn time and the seats were comfortable
Vientiane to Vang Vieng, Van Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Jun 14, 2026
KC
Keylee C(This is for the Vientiane -> Vang Vieng bus/van). It was okay. It was not the same van/bus as the picture, it was much older. But it worked so I don’t really care. Our hotel was out of the pick up area so we went to the sarah transport office (near veintiane night market area) 30min before the time it was scheduled for like we were told. We didnt end up getting picked up until 30min after the initial time we were given - so we were there waiting for almost an hour. Didn’t bother us, but that information just wasn’t clear. We were fine waiting there though, there was outlets to charge our phone and it was cool in the building.
Vientiane to Vang Vieng, Van Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Jun 8, 2026
GM
Grayson MSadly I was missed in hotel transfer pickup. When I messaged asking what time I would be picked up (20 minutes after specified pickup time), they responded that they are already on their way to the destination and asked if I was picked up. I said no.
They then said they were on their way back, and I was picked up, however that transport operator was not Family Service, so I am not quite sure what happened there...
End of the day I got to where I was going
Vientiane to Vang Vieng, Van Standard, Family Service (Family Service), Jun 7, 2026
DM
David MPickup was punctual. Must people were ready at their respective hotels except a group of locals who had not finished breakfast so we had to wait 20 minutes. IMO the driver should not wait - if they're late it's their problem.
Then tanked up.
Then passed out hotel 1 hour after being picked up there
But when we finally got glon the highway to VV it was fast and smooth.
Just too much racing about back lanes in VTN.
Vientiane to Vang Vieng, Van Standard, Family Service (Family Service), Apr 13, 2026
AO
Alelie OExcellent. Vientiene to Viang viene. on time, driver was nice
Vientiane to Vang Vieng, Van Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Apr 4, 2026
CC
Consuelo CHe didn’t take me to the drop off choose
Vientiane to Vang Vieng, Van Minivan, Yortdoy Travel (ยอดดอย ทราเวล), Mar 10, 2026
LF
Luise FTo late. Minivan changed into a Bus. Bus needed even more time.
Vientiane to Vang Vieng, Van Minivan + Bus, Buasai Travel, Mar 8, 2026
GL
Guillaume LReplaced mini bus by bus and took more than 1 hour to depart
Vientiane to Vang Vieng, Van Standard, Family Service (Family Service), Feb 16, 2026