JC
Justin CHad a very bad experience with Lakkbay Travel and would strongly recommend not booking with them.
We were booked on the 11am van from Puerto Princesa Airport to El Nido. We were waiting from 9:30 when our flight arrived. 11am came and went and no one showed up. No one at the airport had heard of Lakkbay or knew where the vans picked up from either.
I messaged and called the number provided multiple times, no one answered. Tried the number we found on Google. No answer.
Eventually at 11:30, we got a reply on WhatsApp saying “Staff would contact us”. Then a phone call from another number saying a driver would come and pick us up (turns out Lakkbay Travel is an agent, not the actual bus company). Another 30mins later, a van shows up. We get in and they say this is just the van to take us to this other company’s office (can’t remember the name), not the bus to El Nido.
At the office they told us we’d have to wait for a driver to come. They also explained that the van we booked for 11am which didn’t show had left 2 hours early, at 9am, because some of the other customers arrived on an earlier flight. So they just left without us and did not contact us to tell us.
We waited at the office for 45 minutes until another bus showed up. We then went BACK to the airport to pick up more people.
In the end we didn’t actually head towards El Nido until after 1pm and arrived over 2 hours late. The 12Go info also said they’d drop us to our hotel. They didn’t - they left all 10 passengers at the bus terminal which for us meant another 20 minutes by taxi.
Will use another company (and probably get the bus, not a van) next time.
Puerto Princesa to El Nido, Van Shared van, Lakkbay Travel Services (Lakkbay Travel service), Mar 4, 2026
EL
Eveliina LShit information. They told us they will pick us up from the airport but we had to walk to their office. Nobody told us this before and some airport guy told us when we asked him. In the office we had to wait a lot and started our trip late. The trip took around 5 hours but we had to stay in the car over 6 hours.
Puerto Princesa to El Nido, Van Van, Fortwally Travel and Tours (Fortwally Transport Service / Fortwally Travel and Tours), Mar 4, 2026
JT
Josef Tall on time
Puerto Princesa to El Nido, Van Van, Fortwally Travel and Tours (Fortwally Transport Service / Fortwally Travel and Tours), Mar 4, 2026
NA
Nicolas ADriver wasn't very friendly. He picked up my cousin and I along with another couple from the airport. He was on time and was waiting for at least one other person for about 15-20 minutes past the designated 5:30 pickup time. Then, he brought us to a nearby location where we were told to transfer to another van, which had people in it already. I'm guessing they just wanted to consolidate, which is fine but he should've at least told us that was the plan.
We were almost at maximum capacity when we left that second spot...but then we picked up one more person, who sat in the passenger side of the front. Then we went to the gas station to fill up. Why wasn't the van already full of gas?
We probably didn't get on the road until about 6:15pm. Even though he was on time as far as picking us up at the airport goes, we were still late in leaving Puerto Princesa.
I'll give the driver credit for driving FAST, especially since it was very dark. It felt like we were riding in a roller coaster!
We stopped at a restaurant as the halfway point for about 15 minutes.
We finally got to our destination but the driver didn't say much as far as info goes.
More than anything, the driver should've been more informative and friendly.
Puerto Princesa to El Nido, Van Shared van, JCalbert, Mar 3, 2026
WY
Wang YNo any contract information,No right position of
Puerto Princesa to El Nido, Van Shared van, Lexxus Shuttle, Feb 26, 2026
EW
Elisabeth WWe left 1 hour late, I think because the van was not full.
You are supposed to be there 30 min. earlier, then wait and wait....
Puerto Princesa to El Nido, Van Van, Fortwally Travel and Tours (Fortwally Transport Service / Fortwally Travel and Tours), Feb 22, 2026
JJ
Jan JNo system by unload the people
Puerto Princesa to El Nido, Van Shared van, Palajuanders Travel and Tours, Feb 18, 2026
AB
August BWe kept stopping to pick up more people and each time we had to wait the trip should have taken 5 hours but ended up being 6,5 hours.
Puerto Princesa to El Nido, Van Shared van, Lakkbay Travel Services (Lakkbay Travel service), Feb 17, 2026
A
Alejandra The company didn’t have a Van available, so they asked to another one to
Puerto Princesa to El Nido, Van Van, Fortwally Travel and Tours (Fortwally Transport Service / Fortwally Travel and Tours), Feb 15, 2026
RH
Robert HSimply the best way to travel, not crammed in a van, making multiple stops.
Toilet on board, reclining luxurious seats
Puerto Princesa to El Nido, Bus Lazyboy WC, Cherry Bus, Feb 12, 2026