JM
Jang MAlmost 2h late, more than 6h instead of 4h20
Old bus
We made several stops at the beginning then no toilet break until the last hour. No food available to buy as well.
Mersing to Kuala Lumpur, Bus Executive, Transnasional, Jul 22, 2026
L
Laura Our original bus was cancelled. Thankfully we able to convince another bus to take us. There was no message informing us of the cancellation, no one at any counter.
Mersing to Kuala Lumpur, Bus Express, Sanwa Tours, Jun 4, 2026
HH
Huayuan H1. I did receive the booking confirmation from 12Go, but the bus operator did not have my booking on their system and refused to issue a ticket.
2. The service was officially canceled by the operator, and there was no replacement bus provided.
3. I did not board any other bus service as a substitute, so I have not received any part of the service.
I request a full 100% refund in accordance with the operator’s and 12Go’s terms for canceled services.
Mersing to Kuala Lumpur, Bus Executive, Transnasional, May 6, 2026
JR
Jordan RThe trip was delayed
Mersing to Kuala Lumpur, Bus Executive, Transnasional, May 5, 2026
SA
Shaun AEasy and fairly comfortable, took longer than advised
Mersing to Kuala Lumpur, Bus Executive, Transnasional, Jan 3, 2026
MG
Marta GThe bus arrived 1,5 hours late to our destination.
Mersing to Kuala Lumpur, Bus Express, Sanwa Tours, Sep 10, 2025