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Jahn HIts not possible to get in contact with anyone. Tried to get a quick reply if I can change my tickets because I ordered the wrong way. No reply, nothing. Useless. No phone number to call either. Had to buy new tickets
Luang Prabang to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Jan 21, 2026
MO
Max Othe tickets were supposed to be confirmed within 18 hours but we only received them after 36 hours without any communication
Luang Prabang to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Jan 20, 2026
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Femke EThe tickets were cancelled while they told us we could not cancel the tickets.
Luang Prabang to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Jan 19, 2026
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William DNever got my ticket
Luang Prabang to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Jan 19, 2026
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Leon PHad confirmed booking but at counter they couldn’t give me a ticket (which you need to get in). I waited 90 minutes at several service counter but everyone was unanle to help or refused to help. Was an absolute nightmare, also no way to contact 12go for urgent matters. Missed my train and wasted lot of money
Luang Prabang to Vang Vieng, Train #C85 First Class Seat, China Railway (中国铁路), Jan 18, 2026
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Stefanie KPartner company does NOT send ticket via email. Had to inquire via WhatsApp and they eventually sent it there.
Luang Prabang to Vang Vieng, Train Second Class, Laos Group Tour, Jan 18, 2026
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Ella CThe driver overfilled the car and accepted more passengers along the way. There were 6 of us on a row of 3, which felt very dangerous on such unpredictable roads, when questioning the driver they just laughed.
Luang Prabang to Vang Vieng, Van Van, RG Adventure (RG Adventure), Jan 16, 2026
PS
Pietro SLao train service are precise. You could need to wait a bit to get this ticket, mine arrived the night before the trip. Just be patient. Train is new.
Luang Prabang to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Jan 8, 2026
RJ
Richard JGood value. Very comfortable first class and uncrowded. Train was 15 mins late but otherwise perfect.
Luang Prabang to Vang Vieng, Train First Class, Laos Group Tour, Jan 7, 2026
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Corina BNo one is able to drive this distance in the time, you say!!! I do not understand, why you don’t adapt the arrival time! No one can reach this!!!
And I can‘t think of any reason, why they drove 2h!!!! in Luang Prabang to collect the people and drive multipel times the same roads!!!
Luang Prabang to Vang Vieng, Van Van, RG Adventure (RG Adventure), Jan 1, 2026