EC
Ella CThe driver overfilled the car and accepted more passengers along the way. There were 6 of us on a row of 3, which felt very dangerous on such unpredictable roads, when questioning the driver they just laughed.
Luang Prabang to Vang Vieng, Van Van, RG Adventure (RG Adventure), Jan 16, 2026
ND
Nicholas DMissed train due to wrong time put on 12Go website and confirmation email. Horrific customer service.
Luang Prabang to Vang Vieng, Train #C91 Second Class Seat, Laos Railway by RG Adventure (RG Adventure ), Jan 16, 2026
SM
Shannon MThe van had 16 people in despite only having 15 proper seats making it very unsafe and uncomfortable. Someone was sandwiched between the aisle on a box with no seatbelt and no backrest for a 5 hour journey. The journey eh itself took nearly 9 hours even though it said 5 on the booking. We set off at 7:30 and arrived at around 4! This should have been disclosed to us when we booked as we would have booked elsewhere. The bags were piled on top of each other making the van extremely heavy and cramped.
Luang Prabang to Vang Vieng, Van Van, RG Adventure (RG Adventure), Jan 16, 2026
MH
Mary HTried to buy tickets and it didn’t go through. Shows that our trip was cancelled twice and then we got charged for the same train/time. We ended up taking the evening van/bus crammed full of people, 23 of us in a 15 seat van. We are traveling with a baby and it took seven hours to get to our location at 330 am. There were other people in our van that had train tickets as well but when they got to the train station they said the train was full and had to go to the bus station. They over sold the bus tickets and it was a fight to even get a seat but we were lucky enough to be packed into the van.
Luang Prabang to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Jan 14, 2026
SO
Sana OThe minivan was late, pick up at 8pm instead of 5pm. The road was inconvenient and we were more people than the minivan should have. Not confortable. They should stop overbooking.
Luang Prabang to Vang Vieng, Van Regional 14pax, Vieng Chaleune (เวียงเจริญ), Jan 13, 2026
PS
Pietro SLao train service are precise. You could need to wait a bit to get this ticket, mine arrived the night before the trip. Just be patient. Train is new.
Luang Prabang to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Jan 8, 2026
RJ
Richard JGood value. Very comfortable first class and uncrowded. Train was 15 mins late but otherwise perfect.
Luang Prabang to Vang Vieng, Train First Class, Laos Group Tour, Jan 7, 2026
CB
Corina BNo one is able to drive this distance in the time, you say!!! I do not understand, why you don’t adapt the arrival time! No one can reach this!!!
And I can‘t think of any reason, why they drove 2h!!!! in Luang Prabang to collect the people and drive multipel times the same roads!!!
Luang Prabang to Vang Vieng, Van Van, RG Adventure (RG Adventure), Jan 1, 2026
OB
Oliver BGot no ticket, could not travel, bad support
Luang Prabang to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Dec 26, 2025
JD
James DGood, we were late as we got a flat (not surprising considering the state of the roads) but they fixed it and the roads were cr*p but they handled them skilfully and safely and prioritised safety over rushing there… the drivers were very good, stops were decent and there were enough, the air con was… basically working 😅 the minivan was full but ok. The private transfers to and from my hotels were very good for the price and very appreciated.
Luang Prabang to Vang Vieng, Van Van, RG Adventure (RG Adventure), Dec 23, 2025