NM
Nakita MWe understand that the tickets were non refundable, but Sri Lanka experienced a Cyclone and our trip was cancelled due to the railway line washing away. 12Go refused to give a refund and kept sending mails saying that the trip isnt cancelled. We visited the railway and they said no trains are able to leave the station. 12go refunded us the smallest and most pointless amount. Absolutely shocking. We didnt cancel because we wanted to. It was a natural disaster. We should get a FULL refund. Sri Lanka railways agreed that they should refund all passengers.
Kandy to Colombo, Train #1006 2nd Class Reserved Seat, Sri Lanka Railways, Dec 20, 2025
VO
Vedangi OVery unclean. When booking the tickets the website show you symbols of providing a meal which is
Kandy to Colombo, Train #1030 First Class Seat, Sri Lanka Railway, Nov 26, 2025
LK
Leyla KThe train was running 2 hrs behind, the only help was the RDMNS.LK app. So I at least knew it was running behind before going to the station. The instructions on the pdf were that we needed to collect the ticket from the station but the m-ticket with the qr code is all we needed and we had already printed this out beforehand. No need to be super early, 15-20 mins is plenty if you already have your ticket. Colombo fort station has a handy tourist office to help foreigners navigate the system. The train was decent, a bit bumpy and not the cleanest but decent for the price. Inspectors do their checks which is good and helpful.
Kandy to Colombo, Train #1006 First Class Seat, Sri Lanka Railway, Sep 11, 2025
JI
Jone IThe driver and car were fine. But due to the friday trafic, we arrived 1h latter. It should be adviced by the company
Kandy to Colombo, Van Scenic Minivan, Magical Sri Lanka, Aug 23, 2025
ND
Natalia DThe driver was so kind, we would explain us how to get to the right places and even stop in another place just to make sure we get the right bus.
Kandy to Colombo, Van Scenic Minivan, Magical Sri Lanka, Aug 11, 2025
P
Prabath Very good
Kandy to Colombo, Train #1030 First Class Seat, Sri Lanka Railway, Jul 30, 2025
NE
Nicolai EA beautiful train ride, with magnificent views. 1st klass was air-conditioned and comfortable.
Kandy to Colombo, Train #1016 First Class Seat, Sri Lanka Railway, Jul 25, 2025
VB
Venushan BThe driver showed up on time, we got to the airport 15 mins late but it was still enough time.
Kandy to Colombo, Van Scenic Minivan, Magical Sri Lanka, Jul 5, 2025
GS
Gunhild SBig delay. Poor information.
Kandy to Colombo, Train #1016 1st Class Seat, Sri Lanka Railways, Jul 1, 2025
LL
Lu LI didn’t get windows view if you can arrange why not given site for view
Kandy to Colombo, Train #1030 First Class Seat, Sri Lanka Railway, Jun 18, 2025