PL
Phoi LWe were in Vietnam 2 years ago and took a 12 bus from Hanoi to Da Namg with another bus company and it was the worst journey ever. Needless to say we were not particularly looking forward to this bus journey from Hanoi to Sapa, however we were pleasantly surprised. Although the bus was approx. 10 mins late arriving at the pick up point, once set off it was a seamless and comfortable 6 hour journey and we felt safe in their hands. Unlike the other bus company, there was no constant erratic honking of the horn, no speeding or over taking of other vehicles on the road, and the drivers were nice and polite despite the language barrier. They did not smoke on the bus throughout the journey or talk loudly amongst themselves. If HK Buslines run all their buses and journeys like this then I would not hesitate to only use them going forwards for all my travel journeys.
Hanoi Airport to Sapa, Bus Upper Single Cabin, HK Buslines, Aug 1, 2026
VM
Vihagi MAlthough the bus itself was fine, my cabin was not cleaned when I got on. There was food wrappers and used tissues still in my cabin so I didn’t want to use the pillow and blanket provided. The bus driver kept spitting and making gross sounds with his throat the entire time and it made me feel so nauseous and uncomfortable.
Hanoi Airport to Sapa, Bus Single Cabin, HK Buslines, Jul 20, 2026
IB
István BWe are waiting in domestic Terminal for 1 hour and we try to call them in WhatsApp for many times because we are little bit scary they will not come to pick us up.. We just receive a message after the pickup time (1:30 pm) telling where are we? We are very stressed because we thought we lost our trip.. Expect to be late for the bus to contact you and make sure you have contact number registered in 12go because they will contact you..
Hanoi Airport to Sapa, Bus Single Cabin, HK Buslines, Jul 16, 2026
M
Marie Brilliant, great service.
Hanoi Airport to Sapa, Bus Upper Single Cabin, HK Buslines, Jul 15, 2026
MB
Marc BTook Sao bus. Driver was noisy, always on his phone. It was a night bus, he could have been more considerate since passengers were trying to sleep. This seems to be a frequent complaint amongst passengers. Additionally cabin was not very clean. Will not recommend this bus company.
Hanoi Airport to Sapa, Bus Lower Single Cabin, Sao Viet, Jul 13, 2026
BB
Bernd-jan BIt was good, but it would’ve been ready super if we’ve been able to transition to an earlier bus. The wait at the airport is quite extensive if you’re through customs quickly.
Hanoi Airport to Sapa, Bus Lower Single Cabin, HK Buslines, Jun 28, 2026
RD
Regina DThe pick up instructions were confusing and the bus was 30 min late.
Hanoi Airport to Sapa, Bus Lower Single Cabin, HK Buslines, Jun 16, 2026
E
Ewelina Everything was well organise.
Hanoi Airport to Sapa, Bus Single Cabin, Sao Viet, Jun 3, 2026
GS
Girija SThe journey was comfortable.
Pros:
Pick up from airport and drop at hotel.
Single private cabin.
Smooth ride.
Started late but reached on stipulated time.
Cons:
The staffs were not at all speaking in english. Very difficult to communicate.
Hanoi Airport to Sapa, Bus Single Cabin, Sao Viet, Jun 2, 2026
CP
Chantelle POur Driver, Mr Thanh was absolutely incredible. Appreciate him and his wonderful team!
Hanoi Airport to Sapa, taxi SUV 4pax, Mui Ne Private Car, May 24, 2026