AC
Amy CResponded to WhatsApp and sent through images of QR codes for the tickets.
Vientiane Railway Station to Vang Vieng Railway Station, Train Second Class Seat, Laos Group Tour, Dec 23, 2025
KR
Kalyani RAll was good except for the timing. I booked for 12.40pm but I got tickets for 3.40pm. otherwise all good, easy to access. you just need to show your QR code then you go in ready.
Vientiane Railway Station to Vang Vieng Railway Station, Train Second Class Seat, Laos Railway by Family Service, Dec 21, 2025
NA
Natasha AVery smooth and calm transition into the train
Would be good to have more details about the areoles permitted in advance
Many suitcases left in the entrance hall of the train and could be a hazard when on wheels during transit
Vientiane Railway Station to Vang Vieng Railway Station, Train Second Class Seat, Laos Railway by Family Service, Nov 25, 2025
VH
Van HMy train ticket BW4233235 from Luang Prabang to Vientiane on 16/11 at 11:50 was sold out. Your team texted me and suggested to change to later train but we have to take Flight from Vientiane to Ho Chi Minh at 6:30pm. Therefore we ask tor cancellation and refund but there is no confirmation from 12Go officially. The support team reply too slow and didn’t pick up the phone, poor service. How is our booking and refund?
Vientiane Railway Station to Vang Vieng Railway Station, Train #C92 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Nov 16, 2025
YO
Yaroslav ORoad it self was great, comfortable.
But for some reason for me and my wife were purchased tickets in different couches. And I understand if there was no place in my couch but it was completely empty.
Vientiane Railway Station to Vang Vieng Railway Station, Train #C92 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Nov 11, 2025
AM
Anita MEasy, punctial, good Service and always there if question occur..
Vientiane Railway Station to Vang Vieng Railway Station, Train #C92 Taxi + Second class train + Taxi, Laos Railway by RG Adventure (RG Adventure ), Nov 6, 2025
JV
Jasmine VTravel company rang me a few days previous to check my booking and sent me a pdf via email. A woman met us at the booking office in Vientiane to give us our tickets (the next time we already had our tickets via QR code which was easier). The stations are like airports and have security (no aerosols!)- boarding begins 20 minutes before and there are big queues. However, it was overall a very easy and smooth experience for us.
Vientiane Railway Station to Vang Vieng Railway Station, Train #C92 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Oct 29, 2025
T
Tim The train ride itself was good, but the service before needs improvement. I wrote one day before the journey for final confirmation. It took some time to get a reply. We did not received a ticket for the train we originally booked. This is ok. However, I think without asking for final confirmation for the tickets, we would not have received the tickets
Vientiane Railway Station to Vang Vieng Railway Station, Train Second Class Seat, Laos Group Tour, Oct 19, 2025
LH
Lin Hnot efficient and not positive to help guest
Vientiane Railway Station to Vang Vieng Railway Station, Train Second Class Seat, Laos Railway by Family Service, Oct 12, 2025
FR
Faiz RIt was smooth. Train check-in is straight forward and doesn't take more than few minutes. Getting to train station 1-2 is not necessary, just 30 minutes before departure time is enough. The train staff is disciplined and precise. City center to train station is 30-45 minutes drive.
Train itself is clean and comfortable.
Vientiane Railway Station to Vang Vieng Railway Station, Train Second Class Seat, Laos Railway by Family Service, Oct 2, 2025