BH
Boon HBought 3 sectors of train ticket on Friday 12 Dec 2025. Got confirmation of Vientiane-Vang Vieng and Luang Prabang-Xishuangbanna sectors but Vang Vieng-Luang stats was shown PAID. Was informed to wait 19 hours for final confirmation. Waited for 2 days, left message and emailed Helpdesk to no avail. In the end, I had to purchase another ticket that departed a day later as there was no tickets available. My holiday plans were disrupted which cause me great anxiety. Finally received WhatsApp message ticket confirmation after 6 pm the night before departure. By then, I had already purchased another ticket for departure a day later.
My bet is this feedback will simply be ignored. I don’t expect any compensation.
Vang Vieng to Luang Prabang, Train Second Class, Laos Group Tour, Dec 17, 2025
LG
Loic GWe bought round trip tickets to Vang Vieng.
12Go didn't send us our tickets to Vang Vieng on time. In fact, we bought tickets that never existed: on the day of departure, we still didn't have our tickets. We asked for more information and we were told 3h before departure that the operator could not get our tickets. We then learned that the train was already full since a few days. 12Go simply cancelled our tickets, thankfully with a refund for this part.
We could not reach Vang Vieng at all due to this and had to cancel our plans. Thankfully, we got refunds from our hotel.
Yet, 12Go refused to get us a refund for the return trip we could not do anymore.
While we understand that delays, cancellations or force majeure events can be part of a trip, we do not think that non existent tickets being sold are. Whenever such ticket sold, there should be refund, no matter what the terms of use state.
Vang Vieng to Luang Prabang, Train Second Class, Laos Group Tour, Dec 16, 2025
SC
Sebastian Ctransfer pick up didnt show up and no message. had to manage myself to get to the train station with time trouble. train ticket was good.
Vang Vieng to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Dec 16, 2025
AW
Amber WOur vang Veing transfer never showed up so had to pay to get a tuk tuk to the station hoping we would still make it in tie for our train. To top it off it didn’t even say what time the train was on our tickets (only the time of the transfer that never showed) so we were completely blindsided.
We also didn’t get our confirmation till very shortly before the trip. Contacted 12Go and although they replied quickly said confirmation could take 24 hours but the trip was in 14 hours.
Vang Vieng to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Dec 14, 2025
JG
Juliette GI had the reservation confirmed quite early. But I know it’s not the case for one of my friend who had her reservation canceled.
For my trip everything was easy
Vang Vieng to Luang Prabang, Train Second Class, Laos Group Tour, Dec 13, 2025
QB
Quitterie BVery nice, clear and confortable.
Vang Vieng to Luang Prabang, Train #K12 Hard Seat, China Railway (中国铁路), Dec 13, 2025
MI
Mirain IThe chat bot said they the date of our ticket was changed as requested but we kept asking for a confirmation email and didn't get one. Absolutely impossible to talk to a real person. Tickets hadn't been changed, awful experience
Vang Vieng to Luang Prabang, Train #C92 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Dec 4, 2025
MR
Margie RIt was chaos in the train car. Many people were not in their correct seat. And that took forever for people to find a empty seat cause train was full.. you didn't now what end of the train car to enter so you had to push past people that eleas going the wrong way. Luggage was everywhere.
Vang Vieng to Luang Prabang, Train Second Class, Laos Group Tour, Nov 30, 2025
ST
Sack TThe station is beautiful and the train was great.
My issue is that the crowd was disorderly. The mass was pushing their way through even though there was no need for it.
The passengers were cutting through the line when there was no need for it.
There was plenty of time for everyone to get to the train platform without being in a mad rush.
Vang Vieng to Luang Prabang, Train #C92 First Class, Laos Railway by RG Adventure (RG Adventure ), Nov 29, 2025
LA
Laima AI had to contact the provider myself because 2 days before the train I did not receive the ticket , but once contacted they sent me the ticket pretty fast
Vang Vieng to Luang Prabang, Train Second Class, Laos Group Tour, Nov 29, 2025